5 Replies Latest reply: Jun 27, 2012 8:42 PM by Matti Purojärvi RSS

ITSM 7.6.04 SP2 and AD synchronization issue

Matti Purojärvi


Our customer has the following set up:

Windows 2008 R2

SQL Server 2005

ITSM 7.6.04 SP2

Tomcat 6.2

Java 1.6.024

AD integration is working properly with existing ITSM users: they can log in ITSM using password for Windows (blank password in user form of ITSM)


The problem is, that once a new user has been created in ITSM system, a user cannot log in ITSM. Not during same or next day...

The same issue occurred, if a user change his/her Windows password.


How to fix that?


With regards