-
1. Problems relating a WO with an INC
Raju Mangali Jun 4, 2012 12:22 PM (in response to Fernando Cruz)Hi,
If we re-start the remedy service it should work out and also re-start tomcat service and flush the mid-teir cache to test it on browser.
Also could you please let us know the environment details.
Regards
Raju M.
-
2. Problems relating a WO with an INC
Laurent MatheoJun 4, 2012 12:24 PM (in response to Fernando Cruz)
I just tried in 7.6.04 sp2, the "search" is linked to menu "SYS:RTL:RequestType-NotALLQ" and it displays workorder.
I tried in 7.6.04, same thing.
What is your ITSM version?
-
3. Problems relating a WO with an INC
Fernando Cruz Jun 4, 2012 5:37 PM (in response to Fernando Cruz)Hi team,
Is a 7.6.03 patch 002 version in Solaris with a Data Base in Oracle.
Thanks for your comments i will perform those activities.
have reviewed the "SYS:RTL:RequestType-NotALLQ" menu, but i will make a second review.
Regards
Fernando Cruz
-
4. Problems relating a WO with an INC
Laurent MatheoJun 4, 2012 5:58 PM (in response to Fernando Cruz)
According to the 7.6.03 documentation:
BMC Remedy Service Desk: Incident Management User Guide 7.6.03
Page 150-151
An incident can be related to any of the following record types:
■ Configuration item
■ Another incident
■ Solution database entry
■ Known error
■ Problem investigation
If you have BMC Remedy Asset Management and BMC Remedy Change
Management, an incident can also be related to the following record types:
■ CI unavailability
■ Release
Working with relationships
■ Infrastructure change
So no workorder for this version.
-
5. Problems relating a WO with an INC
Raju Mangali Jun 4, 2012 6:13 PM (in response to Fernando Cruz)What Laurent said is correct. For 7.6.03 version there was no Work Order option in the Incident form.
Regards
Raju M.
-
6. Problems relating a WO with an INC
Fernando Cruz Jun 11, 2012 9:09 AM (in response to Raju Mangali)Hello team,
I have reviewed that information and is correct but I have reviewed in an own test environmet (7.6.03) and I´m able to view the WO option into the relationshio menu.
Also I´m able to view the WO Relationship form after clicking the WO option.
Somebody know how is this possible?
Regards
Fernando Cruz
-
7. Problems relating a WO with an INC
Laurent MatheoJun 11, 2012 1:03 PM (in response to Fernando Cruz)
Is it OOTB and the same patch (sp) level?
-
8. Problems relating a WO with an INC
Fernando Cruz Jun 11, 2012 4:51 PM (in response to Laurent Matheo)Hi Laurent,
Yes, is OOTB and the same patch.
7.6.03 000
Regards
Fernando Cruz
-
9. Problems relating a WO with an INC
Laurent MatheoJun 11, 2012 4:54 PM (in response to Fernando Cruz)
It seems you're in search mode, is it the same in new mode?
-
10. Problems relating a WO with an INC
Fernando Cruz Jun 20, 2012 3:20 PM (in response to Laurent Matheo)Helle Team,
Yes, is the same behavior in search mode that in new mode.
Regards
-
11. Problems relating a WO with an INC
Laurent MatheoJun 20, 2012 5:42 PM (in response to Fernando Cruz)
I'll try to find an old VM to test
-
12. Problems relating a WO with an INC
Fernando Cruz Jun 25, 2012 2:06 PM (in response to Laurent Matheo)OK,
Thanks so much for your help. Im still working on this.
Regards
Fernando Cruz