6 Replies Latest reply: Jun 20, 2012 4:14 AM by Carl Wilson RSS

    SRD Entitlements configuration

    @ k

      I need to get this functionality using SRD Entitlements configuration.

       

      I have set SRD Company = "Company A"

      I created Entitlement groups and out some user names in that group

      Every user in this company have Restriction in People form set to Company A

      Now I need to get a state where just users which are putted in Entitlements Group to see specific SRD.

      Every person in Company A will not see specific SRD except if user is configured in Entitlement Group.

       

      I can not get system to work like that using Entitlements configuration.

       

      Thanks

        • 1. SRD Entitlements configuration
          Sachin NameToUpdate

          Hello,

           

          You can create entitlment rule for support group and attach this entitlment rules to SRD.

          Also, please make sure that entitlment is enabled from entitlment configuration form.

           

          Regards,

          Sachin

          • 2. SRD Entitlements configuration
            @ k

            This is not the case here. Please read again what I need

             

            How I can limitate view of SRD from SRM console for entitlement group since SRD is connected to specific company on SRD record. So this means that all people in this company will see SRD even without Entitlement rules. If I put it on -Global- that is the same problem.

             

            Thanks

            • 3. SRD Entitlements configuration
              Sachin NameToUpdate

              It easily configurable.

               

              1) Refer SRM admin guide for creation of entitlment groups and attaching these entitlment groups to SRD.

               

              2) Entitlment rules apply if you implement multitenancy for different companies.

               

              I hope you understood where i am coming from.-:)

               

              Regards,

              Sachin

              • 4. SRD Entitlements configuration
                Carl Wilson

                Hi,

                as Sachin has mentioned, you can use Entitlements to control the access to the SRD. 

                This is very flexible going from Company all the way down to the User level.

                You can choose to enable or restrict based on an Entitlement group.  The Guides are very self explanitory on how to set this up, and there is supporting information available by searching this discussion board.

                 

                Cheers

                Carl

                 

                http://www.missingpiecessoftware.com/

                • 5. SRD Entitlements configuration
                  @ k

                  Ok if this will work actually then what role does Company field on SRD have?

                   

                  Since I mention that I have SRD where Company = ABC and I would like to enable to see this SRD just specific people inside the company ABC how I can do this?

                   

                  What I did is I created a Entitlement group where I put 5 user names in it. And then I also create a rule that this specific SRD is NOT visible to Company = ABC.

                   

                  Understand now what I want to get

                  • 6. SRD Entitlements configuration
                    Carl Wilson

                    Hi,

                    the Company field is used with the multi-tenancy capability of ITSM.

                     

                    Entitlements allow you to "extend" the capabilities to further restrict the access to an SRD where you may or may not have multi-tenancy enabled.  SRM can also be standalone, so there needs to be some level of access enablement/restriction placed on requestable services.

                     

                    Your question has therefore been answered.  An Entitilement Rule will restrict the access to just that group of Users that you define (if setup as a restriction).

                     

                    Refer to the Guides, or do a search, for further information.

                     

                    Cheers

                    Carl

                     

                    http://www.missingpiecessoftware.com/