2 Replies Latest reply: Jun 14, 2012 12:56 PM by Pavan K RSS

Size of current Global fields are exceeded the allowable 3.5kb error (ARERR 9360)

Pavan K

Hi

 

We are getting the below error very often for some users.

Size of current Global fields are exceeded the allowable 3.5kb error (ARERR 9360). It happens in any part of the application not specific to certain function.

This is on IE9. Working with support as well but still want to understand how is everyone experiencing about this issue.

We are on 764 sp1. Understand that there isa 4kb size for all cookies in domain and our intranet applications come under one domain.

But some users get this error very often after visiting couple of sites itself.

We also are having difficulty using fiddler tool to get the necessary details and we use httpwatch pro to find more information.

 

Any pointers on to to resolve this. The only work around is to have the users clean up cookies but this is definitely helping some customers who are very unhappy.

 

I did see some old posts and kb but none of them gave me any info on how it was resolved.

 

Thanks for any input.

 

Pavan