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1. RemedyForce Service desk
Matt LaurenceauJun 5, 2012 8:42 AM (in response to Jyoti Tripathi)
(moved within BMC Remedyforce)
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2. RemedyForce Service desk
Carl Nyberg Jun 7, 2012 8:27 AM (in response to Jyoti Tripathi)Have you looked at the Time Zone you have set in the Client Import Settings under Application Settings? As far as I know it over rides the settings you set when you manually creat a new Client.
/C
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3. RemedyForce Service desk
Terje Moglestue Jun 14, 2012 10:50 AM (in response to Jyoti Tripathi)Check the timezone on the related Org. It might be set to the default TimeZone for the Org.
@Carl - The import setting is a good guess. I understand that the client is not imported but manually created. Therefore it must be something else.
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Terje
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4. RemedyForce Service desk
Carl Nyberg Jun 18, 2012 4:32 AM (in response to Jyoti Tripathi)Jupp, very true mogle.
And now after the Summer'12 update from Salesforce it seems to work fine to set any info for time-zone etc when creating Clients. It no longer picks up the default info... which is nice.
/C