1 2 Previous Next 16 Replies Latest reply: Jun 13, 2012 11:55 PM by RM Raja RSS

Licenses required for CMDB installation

sarfaraz nawaz

I have applied the AR Server License , but still its giving error as [UNLICENSED_AR_SERVER[String:pnoc-ucs-c200-5-v06]],Detail=[AR Server pnoc-ucs-c200-5-v06 is not licensed.

what are the other Licenses required for CMDb installation.

 

Need help.

 

Regards

Sarfaraz nawaz

  • 1. Licenses required for CMDB installation
    Shantanu Ballal

    Sarfaraz,

     

    you need to apply "BMC:Atrium CMDB Application" license to install CMDB application. After installing CMDB add each application license (IM,PM,CM,AM) to install ITSM.

     

     

     

    HTH

    Shantanu

  • 2. Re: Licenses required for CMDB installation
    sarfaraz nawaz

    Thanks Shantanu,

    do we need to restart the server after adding licenses.

     

    Regards

    Sarfaraz nawaz

  • 3. Licenses required for CMDB installation
    Shantanu Ballal

    Nope there is no need to restart the server.

     

     

    Cheers!!

    Shantanu

  • 4. Re: Licenses required for CMDB installation
    sarfaraz nawaz

    Hi Shantanu,

         After applying license tried installation again :-

    getting follwoing error :-

     

    LOG EVENT

    {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Tue Jun

    12 17:28:00.249] ImportFileNode- ARImport() for "BMC%Atrium_CMDB.def"

    returned non-zero return code 2]}

    (Jun 12 2012 05:28:00.266 PM

    +0530),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

      LOG EVENT

    {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Tue Jun

    12 17:28:00.249] ImportFileNode- 590 SQL database is not available -- will

    retry connection ]}

    (Jun 12 2012 05:28:00.284 PM

    +0530),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

      LOG EVENT

    {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Tue Jun

    12 17:28:00.252] LoadComponent- Definition Import failed for

    /opt/bmc/AtriumCore/cmdb/en/workflow/./BMC%Atrium_CMDB.def (return code 2)]}

     

    Regards

    Sarfaraz nawaz

  • 5. Licenses required for CMDB installation
    Vinay Pedamkar

    Hi,

     

    Actually the error only shows it needs AR Server licenced.

    Please apply the Licence to Ar Server, and check in Server Information>>Licences tab it is licenced or not.

    If it is licenced then you can proceed with the installation just by going previous and clicking next again on installation interface.

     

    Thanks,

    Vinay

  • 6. Licenses required for CMDB installation
    Shantanu Ballal

    Sarfaraz,

     

    Now this error is not related with the licenses. Its showing that the def import is failed and ultimately CMDB.Also its showing the error about the database connectivity. Check the arerr.log file if its showing the similar error. For Atrium Core installation there is a min and max thread recommendations by BMC.

     

    You need to set these threads with the recommended values. Check in your ar.conf file for below parameters. It should look like:

     

    Private-RPC-Socket: 390620 8 24  (This is the Fast queue)

    Private-RPC-Socket: 390621 5 10 << this is used for install only and can be removed after install completes sucessfully.

     

    Private-RPC-Socket: 390635 8 32 (This is the List queue)

     

     

    HTH

    Shantanu

  • 7. Re: Licenses required for CMDB installation
    sarfaraz nawaz

    in my Conf file it is like :-

     

    Private-RPC-Socket: 390601 1 1

    Private-RPC-Socket: 390603 1 1

    Private-RPC-Socket: 390620 2 2

    Private-RPC-Socket: 390635 2 2

    Private-RPC-Socket: 390680 2 2

    Approval-RPC-Socket: 390680

    Plugin-Loopback-RPC-Socket: 390626

     

    and the error i found in the arerror.log file :-

    390600 : SQL database is now available (ARNOTE 592)

    Tue Jun 12 17:28:00 2012  ComputedGroup : Failure during SQL operation to

    the database (ARERR 552)

    Tue Jun 12 17:28:00 2012     ORA-03113: end-of-file on communication

    channel.

     

    Regards

    Sarfaraz nawaz

  • 8. Licenses required for CMDB installation
    Shantanu Ballal

    Set the parameters as mentioned in my previous post and try installing again. The parameter "Private-RPC-Socket: 390621 5 10" which is recommended for installation is not there in your ar.conf. Set this parameter as well and shoot for the installation again.

     

     

     

    Cheers!!!

    Shantanu

  • 10. Re: Licenses required for CMDB installation
    sarfaraz nawaz

    Hi Shantanu,

        getting same error like :-  Timeout during database update -- the

    operation has been accepted by the server and will usually complete

    successfully (pnoc-ucs-c200-5-v06)  ARERR - 92

    Tue Jun 12 21:22:03 2012  AssignEng : AR System Application server

    terminated -- fatal error encountered (ARAPPNOTE 4501)

     

    we might need to increase the threadsession .

     

    Regards

    Sarfaraz Nawaz

  • 11. Re: Licenses required for CMDB installation
    sarfaraz nawaz

    Still facing the issue with the installation :-

    atrium_install/log

    com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

     

    Please suggest!

     

    Regards

    Sarfaraz nawaz

     

     

     

  • 12. Licenses required for CMDB installation
    Shantanu Ballal

    Sarfaraz,

     

    Please attach the installation logs if possible.

     

     

     

     

     

    Cheers!!

    Shantanu

  • 13. Re: Licenses required for CMDB installation
    sarfaraz nawaz

    Please find the Atrium log :-

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

      com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

      com.zerog.ia.installer.AAMgrBase.m(DashoA10*..)

      com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)

      com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)

      com.zerog.ia.installer.Main.main(DashoA10*..)

      sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

      sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

      sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

      java.lang.reflect.Method.invoke(Unknown Source)

      com.zerog.lax.LAX.launch(DashoA10*..)

      com.zerog.lax.LAX.main(DashoA10*..)]

     

     

  • 14. Re: Licenses required for CMDB installation
    sarfaraz nawaz

    Hi Shantanu,

        Please check this LOG :-

     

    (Jun 13 2012 10:33:06.061 AM

    +0530),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,

      LOG EVENT {Description=[COMPLETED

    InstallationTask],Detail=[com.bmc.install.product.atriumfoundation.wsc.task.WSCDBAUserInputValidationTask]}

    (Jun 13 2012 10:33:06.066 AM

    +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

      LOG EVENT {Description=[SET PROPERTY

    VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}

    (Jun 13 2012 10:33:06.066 AM

    +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

      LOG EVENT {Description=[SET PROPERTY

    VALIDATION_WARNING_RESULT],Detail=[VALIDATION_SUCCESS]}

    (Jun 13 2012 10:33:06.066 AM

    +0530),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,

      LOG EVENT {Description=[CREATED

    InstallationTask],Detail=[com.bmc.install.product.atriumfoundation.wsc.task.WSCMSSQLDatabaseFileInputValidationTask]}

    (Jun 13 2012 10:33:06.073 AM

    +0530),SEVERE,com.bmc.install.builder.installanywhere.InstallationTaskAction,

      THROWABLE EVENT {Description=[

    Error occurred while executing InstallationTask:

    com.bmc.install.product.atriumfoundation.wsc.task.WSCMSSQLDatabaseFileInputValidationTask:

    null]},

      Throwable=[java.lang.NullPointerException

     

    com.bmc.install.product.atriumfoundation.wsc.task.WSCMSSQLDatabaseFileInputValidationTask.conditionsMet(WSCMSSQLDatabaseFileInputValidationTask.java:71)

     

    com.bmc.install.builder.installanywhere.InstallationTaskAction.conditionsMet(InstallationTaskAction.java:1561)

     

     

    We have commented out the option of # WSC Silent Install Parameter for

    MSSQL .

     

    Still getting this error.

     

    Regards

    Sarfaraz nawaz

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