1 2 Previous Next 16 Replies Latest reply: Jun 13, 2012 11:55 PM by RM Raja RSS

    Licenses required for CMDB installation

    sarfaraz nawaz

      I have applied the AR Server License , but still its giving error as [UNLICENSED_AR_SERVER[String:pnoc-ucs-c200-5-v06]],Detail=[AR Server pnoc-ucs-c200-5-v06 is not licensed.

      what are the other Licenses required for CMDb installation.

       

      Need help.

       

      Regards

      Sarfaraz nawaz

        • 1. Licenses required for CMDB installation
          Shantanu Ballal

          Sarfaraz,

           

          you need to apply "BMC:Atrium CMDB Application" license to install CMDB application. After installing CMDB add each application license (IM,PM,CM,AM) to install ITSM.

           

           

           

          HTH

          Shantanu

          • 2. Re: Licenses required for CMDB installation
            sarfaraz nawaz

            Thanks Shantanu,

            do we need to restart the server after adding licenses.

             

            Regards

            Sarfaraz nawaz

            • 3. Licenses required for CMDB installation
              Shantanu Ballal

              Nope there is no need to restart the server.

               

               

              Cheers!!

              Shantanu

              • 4. Re: Licenses required for CMDB installation
                sarfaraz nawaz

                Hi Shantanu,

                     After applying license tried installation again :-

                getting follwoing error :-

                 

                LOG EVENT

                {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Tue Jun

                12 17:28:00.249] ImportFileNode- ARImport() for "BMC%Atrium_CMDB.def"

                returned non-zero return code 2]}

                (Jun 12 2012 05:28:00.266 PM

                +0530),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                  LOG EVENT

                {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Tue Jun

                12 17:28:00.249] ImportFileNode- 590 SQL database is not available -- will

                retry connection ]}

                (Jun 12 2012 05:28:00.284 PM

                +0530),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                  LOG EVENT

                {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Tue Jun

                12 17:28:00.252] LoadComponent- Definition Import failed for

                /opt/bmc/AtriumCore/cmdb/en/workflow/./BMC%Atrium_CMDB.def (return code 2)]}

                 

                Regards

                Sarfaraz nawaz

                • 5. Licenses required for CMDB installation
                  Vinay Pedamkar

                  Hi,

                   

                  Actually the error only shows it needs AR Server licenced.

                  Please apply the Licence to Ar Server, and check in Server Information>>Licences tab it is licenced or not.

                  If it is licenced then you can proceed with the installation just by going previous and clicking next again on installation interface.

                   

                  Thanks,

                  Vinay

                  • 6. Licenses required for CMDB installation
                    Shantanu Ballal

                    Sarfaraz,

                     

                    Now this error is not related with the licenses. Its showing that the def import is failed and ultimately CMDB.Also its showing the error about the database connectivity. Check the arerr.log file if its showing the similar error. For Atrium Core installation there is a min and max thread recommendations by BMC.

                     

                    You need to set these threads with the recommended values. Check in your ar.conf file for below parameters. It should look like:

                     

                    Private-RPC-Socket: 390620 8 24  (This is the Fast queue)

                    Private-RPC-Socket: 390621 5 10 << this is used for install only and can be removed after install completes sucessfully.

                     

                    Private-RPC-Socket: 390635 8 32 (This is the List queue)

                     

                     

                    HTH

                    Shantanu

                    • 7. Re: Licenses required for CMDB installation
                      sarfaraz nawaz

                      in my Conf file it is like :-

                       

                      Private-RPC-Socket: 390601 1 1

                      Private-RPC-Socket: 390603 1 1

                      Private-RPC-Socket: 390620 2 2

                      Private-RPC-Socket: 390635 2 2

                      Private-RPC-Socket: 390680 2 2

                      Approval-RPC-Socket: 390680

                      Plugin-Loopback-RPC-Socket: 390626

                       

                      and the error i found in the arerror.log file :-

                      390600 : SQL database is now available (ARNOTE 592)

                      Tue Jun 12 17:28:00 2012  ComputedGroup : Failure during SQL operation to

                      the database (ARERR 552)

                      Tue Jun 12 17:28:00 2012     ORA-03113: end-of-file on communication

                      channel.

                       

                      Regards

                      Sarfaraz nawaz

                      • 8. Licenses required for CMDB installation
                        Shantanu Ballal

                        Set the parameters as mentioned in my previous post and try installing again. The parameter "Private-RPC-Socket: 390621 5 10" which is recommended for installation is not there in your ar.conf. Set this parameter as well and shoot for the installation again.

                         

                         

                         

                        Cheers!!!

                        Shantanu

                        • 10. Re: Licenses required for CMDB installation
                          sarfaraz nawaz

                          Hi Shantanu,

                              getting same error like :-  Timeout during database update -- the

                          operation has been accepted by the server and will usually complete

                          successfully (pnoc-ucs-c200-5-v06)  ARERR - 92

                          Tue Jun 12 21:22:03 2012  AssignEng : AR System Application server

                          terminated -- fatal error encountered (ARAPPNOTE 4501)

                           

                          we might need to increase the threadsession .

                           

                          Regards

                          Sarfaraz Nawaz

                          • 11. Re: Licenses required for CMDB installation
                            sarfaraz nawaz

                            Still facing the issue with the installation :-

                            atrium_install/log

                            com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                              com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                              com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                              com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                              com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                              com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                              com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                              com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                              com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                             

                            Please suggest!

                             

                            Regards

                            Sarfaraz nawaz

                             

                             

                             

                            • 12. Licenses required for CMDB installation
                              Shantanu Ballal

                              Sarfaraz,

                               

                              Please attach the installation logs if possible.

                               

                               

                               

                               

                               

                              Cheers!!

                              Shantanu

                              • 13. Re: Licenses required for CMDB installation
                                sarfaraz nawaz

                                Please find the Atrium log :-

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.n(DashoA10*..)

                                  com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)

                                  com.zerog.ia.installer.AAMgrBase.m(DashoA10*..)

                                  com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)

                                  com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)

                                  com.zerog.ia.installer.Main.main(DashoA10*..)

                                  sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                                  sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

                                  sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

                                  java.lang.reflect.Method.invoke(Unknown Source)

                                  com.zerog.lax.LAX.launch(DashoA10*..)

                                  com.zerog.lax.LAX.main(DashoA10*..)]

                                 

                                 

                                • 14. Re: Licenses required for CMDB installation
                                  sarfaraz nawaz

                                  Hi Shantanu,

                                      Please check this LOG :-

                                   

                                  (Jun 13 2012 10:33:06.061 AM

                                  +0530),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,

                                    LOG EVENT {Description=[COMPLETED

                                  InstallationTask],Detail=[com.bmc.install.product.atriumfoundation.wsc.task.WSCDBAUserInputValidationTask]}

                                  (Jun 13 2012 10:33:06.066 AM

                                  +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

                                    LOG EVENT {Description=[SET PROPERTY

                                  VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}

                                  (Jun 13 2012 10:33:06.066 AM

                                  +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

                                    LOG EVENT {Description=[SET PROPERTY

                                  VALIDATION_WARNING_RESULT],Detail=[VALIDATION_SUCCESS]}

                                  (Jun 13 2012 10:33:06.066 AM

                                  +0530),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,

                                    LOG EVENT {Description=[CREATED

                                  InstallationTask],Detail=[com.bmc.install.product.atriumfoundation.wsc.task.WSCMSSQLDatabaseFileInputValidationTask]}

                                  (Jun 13 2012 10:33:06.073 AM

                                  +0530),SEVERE,com.bmc.install.builder.installanywhere.InstallationTaskAction,

                                    THROWABLE EVENT {Description=[

                                  Error occurred while executing InstallationTask:

                                  com.bmc.install.product.atriumfoundation.wsc.task.WSCMSSQLDatabaseFileInputValidationTask:

                                  null]},

                                    Throwable=[java.lang.NullPointerException

                                   

                                  com.bmc.install.product.atriumfoundation.wsc.task.WSCMSSQLDatabaseFileInputValidationTask.conditionsMet(WSCMSSQLDatabaseFileInputValidationTask.java:71)

                                   

                                  com.bmc.install.builder.installanywhere.InstallationTaskAction.conditionsMet(InstallationTaskAction.java:1561)

                                   

                                   

                                  We have commented out the option of # WSC Silent Install Parameter for

                                  MSSQL .

                                   

                                  Still getting this error.

                                   

                                  Regards

                                  Sarfaraz nawaz

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