6 Replies Latest reply: Jun 13, 2012 1:25 PM by Ashwanth Padmanaban RSS

    Even after the Approval SR Status is still in Waiting for Approval instead of Planning

    Ashwanth Padmanaban

      Folks,

       

      I have SR Level Approval once its been Approved by the user still the SR is in Waiting for Approval but the status of the AP:Detail and AP:Signature is Approved.

       

      and the Approval Log shows that Approved Rule has fired but did not find any record in the APR:Sys:Approval Definition Form.

       

      Initiated by  -- master_user

      <APPR> (Mon Jun 11 2012 21:01:04.1430)                          Category      -- Approval

      <APPR> (Mon Jun 11 2012 21:01:04.1430)                          Command       -- Sig-Approved

      <APPR> (Mon Jun 11 2012 21:01:04.1430)                          Source Form   -- AP:Signature

      <APPR> (Mon Jun 11 2012 21:01:04.1430)                          Entry ID      -- 000000000002228

      <APPR> (Mon Jun 11 2012 21:01:04.1430)                          Tag           --

      <APPR> (Mon Jun 11 2012 21:01:04.1430)                          Field ID 1    -- 0

      <APPR> (Mon Jun 11 2012 21:01:04.1430)                          Field ID 2    -- 0

      <APPR> (Mon Jun 11 2012 21:01:04.1430)                          Field ID 3    -- 0

      <APPR> (Mon Jun 11 2012 21:01:04.1430)                          Other Long    --

      <APPR> (Mon Jun 11 2012 21:01:04.1430)                                0;

      <APPR> (Mon Jun 11 2012 21:01:04.1430)                       Process a 'Sig-Approved' command

      <APPR> (Mon Jun 11 2012 21:01:04.1500)                       Working with process Service Request - Level

      <APPR> (Mon Jun 11 2012 21:01:04.1500)                       Retrieved Successfully.Entry retrieved from details during approving the request

      <APPR> (Mon Jun 11 2012 21:01:04.1590)                       Retrieved Successfully.Retrieved form entry-detail join during approving request

      <APPR> (Mon Jun 11 2012 21:01:04.1590)                       Check get authority rules

      <APPR> (Mon Jun 11 2012 21:01:04.1600)                       Check completion rules

      <APPR> (Mon Jun 11 2012 21:01:04.1850)                       Check prep get next approver rules

      <APPR> (Mon Jun 11 2012 21:01:04.1850)                          Process next approver rule SR Level - Get Next Approver

      <APPR> (Mon Jun 11 2012 21:01:04.1850)                             --> Run If passed -- perform set of next approver list for this rule

      <APPR> (Mon Jun 11 2012 21:01:04.1850)                          Starting processing of set fields operation

      <APPR> (Mon Jun 11 2012 21:01:04.1930)                          Done processing of set fields operation -- no new approval level so no set

      <APPR> (Mon Jun 11 2012 21:01:04.1930)                          Process next approver rule SR Level - Get Next Approver - Grp

      <APPR> (Mon Jun 11 2012 21:01:04.1930)                             --> Run If passed -- perform set of next approver list for this rule

      <APPR> (Mon Jun 11 2012 21:01:04.1930)                          Starting processing of set fields operation

      <APPR> (Mon Jun 11 2012 21:01:04.1980)                          For given set fields qualification no record matches from source form SRS:RequestApproversLookup

      <APPR> (Mon Jun 11 2012 21:01:04.1980)                          Done processing of set fields operation -- no value retrieved so no set

      <APPR> (Mon Jun 11 2012 21:01:04.1980)                       Detailed:Proceeding to get next Approver in normal execution

      <APPR> (Mon Jun 11 2012 21:01:04.7860)                       Approved -- no next approver and configured to approve on no next

      <APPR> (Mon Jun 11 2012 21:01:04.7860)                       Set approval details record for this entry to state Approved

      <APPR> (Mon Jun 11 2012 21:01:04.8820)                          Clean all related support entries attached to detail record

      <APPR> (Mon Jun 11 2012 21:01:04.8870)                       Perform done rules

      <APPR> (Mon Jun 11 2012 21:01:04.8870)                          Process done rule SR Level - Error

      <APPR> (Mon Jun 11 2012 21:01:04.8870)                             --> Failed -- done rule failed

      <APPR> (Mon Jun 11 2012 21:01:04.8870)                          Process done rule SR Level - Cancelled

      <APPR> (Mon Jun 11 2012 21:01:04.8870)                             --> Failed -- done rule failed

      <APPR> (Mon Jun 11 2012 21:01:04.8870)                          Process done rule SR Level - Approved

      <APPR> (Mon Jun 11 2012 21:01:04.8870)                             --> Match -- done rule applied

      <APPR> (Mon Jun 11 2012 21:01:04.8880)      Starting processing of set fields operation

      <APPR> (Mon Jun 11 2012 21:01:04.8890)                          For given set fields qualification no record matches from source form APR:SYS-Approval Definition

      <APPR> (Mon Jun 11 2012 21:01:04.8890)                          Done processing of set fields operation -- no value retrieved so no set

      <APPR> (Mon Jun 11 2012 21:01:04.8890)                          Process done rule SR Level - Rejected

      <APPR> (Mon Jun 11 2012 21:01:04.8890)                             --> Failed -- done rule failed

      <APPR> (Mon Jun 11 2012 21:01:04.8900)                          No assignment for master record defined for done processing

      <APPR> (Mon Jun 11 2012 21:01:04.8900)                          Prepare notification for Approve

      <APPR> (Mon Jun 11 2012 21:01:04.8940)                             Getting alternates for approver(s): master_user

      <APPR> (Mon Jun 11 2012 21:01:04.8960)                                No alternates defined for this approver list

      <APPR> (Mon Jun 11 2012 21:01:04.9090)                             Sent to master_user

       

       

      7604 SP2 AR,ITSM and SRM(used stack installer)...windows/sql server.

       

      is it is known issue????