6 Replies Latest reply: Jun 13, 2012 1:25 PM by Ashwanth Padmanaban RSS

Even after the Approval SR Status is still in Waiting for Approval instead of Planning

Ashwanth Padmanaban

Folks,

 

I have SR Level Approval once its been Approved by the user still the SR is in Waiting for Approval but the status of the AP:Detail and AP:Signature is Approved.

 

and the Approval Log shows that Approved Rule has fired but did not find any record in the APR:Sys:Approval Definition Form.

 

Initiated by  -- master_user

<APPR> (Mon Jun 11 2012 21:01:04.1430)                          Category      -- Approval

<APPR> (Mon Jun 11 2012 21:01:04.1430)                          Command       -- Sig-Approved

<APPR> (Mon Jun 11 2012 21:01:04.1430)                          Source Form   -- AP:Signature

<APPR> (Mon Jun 11 2012 21:01:04.1430)                          Entry ID      -- 000000000002228

<APPR> (Mon Jun 11 2012 21:01:04.1430)                          Tag           --

<APPR> (Mon Jun 11 2012 21:01:04.1430)                          Field ID 1    -- 0

<APPR> (Mon Jun 11 2012 21:01:04.1430)                          Field ID 2    -- 0

<APPR> (Mon Jun 11 2012 21:01:04.1430)                          Field ID 3    -- 0

<APPR> (Mon Jun 11 2012 21:01:04.1430)                          Other Long    --

<APPR> (Mon Jun 11 2012 21:01:04.1430)                                0;

<APPR> (Mon Jun 11 2012 21:01:04.1430)                       Process a 'Sig-Approved' command

<APPR> (Mon Jun 11 2012 21:01:04.1500)                       Working with process Service Request - Level

<APPR> (Mon Jun 11 2012 21:01:04.1500)                       Retrieved Successfully.Entry retrieved from details during approving the request

<APPR> (Mon Jun 11 2012 21:01:04.1590)                       Retrieved Successfully.Retrieved form entry-detail join during approving request

<APPR> (Mon Jun 11 2012 21:01:04.1590)                       Check get authority rules

<APPR> (Mon Jun 11 2012 21:01:04.1600)                       Check completion rules

<APPR> (Mon Jun 11 2012 21:01:04.1850)                       Check prep get next approver rules

<APPR> (Mon Jun 11 2012 21:01:04.1850)                          Process next approver rule SR Level - Get Next Approver

<APPR> (Mon Jun 11 2012 21:01:04.1850)                             --> Run If passed -- perform set of next approver list for this rule

<APPR> (Mon Jun 11 2012 21:01:04.1850)                          Starting processing of set fields operation

<APPR> (Mon Jun 11 2012 21:01:04.1930)                          Done processing of set fields operation -- no new approval level so no set

<APPR> (Mon Jun 11 2012 21:01:04.1930)                          Process next approver rule SR Level - Get Next Approver - Grp

<APPR> (Mon Jun 11 2012 21:01:04.1930)                             --> Run If passed -- perform set of next approver list for this rule

<APPR> (Mon Jun 11 2012 21:01:04.1930)                          Starting processing of set fields operation

<APPR> (Mon Jun 11 2012 21:01:04.1980)                          For given set fields qualification no record matches from source form SRS:RequestApproversLookup

<APPR> (Mon Jun 11 2012 21:01:04.1980)                          Done processing of set fields operation -- no value retrieved so no set

<APPR> (Mon Jun 11 2012 21:01:04.1980)                       Detailed:Proceeding to get next Approver in normal execution

<APPR> (Mon Jun 11 2012 21:01:04.7860)                       Approved -- no next approver and configured to approve on no next

<APPR> (Mon Jun 11 2012 21:01:04.7860)                       Set approval details record for this entry to state Approved

<APPR> (Mon Jun 11 2012 21:01:04.8820)                          Clean all related support entries attached to detail record

<APPR> (Mon Jun 11 2012 21:01:04.8870)                       Perform done rules

<APPR> (Mon Jun 11 2012 21:01:04.8870)                          Process done rule SR Level - Error

<APPR> (Mon Jun 11 2012 21:01:04.8870)                             --> Failed -- done rule failed

<APPR> (Mon Jun 11 2012 21:01:04.8870)                          Process done rule SR Level - Cancelled

<APPR> (Mon Jun 11 2012 21:01:04.8870)                             --> Failed -- done rule failed

<APPR> (Mon Jun 11 2012 21:01:04.8870)                          Process done rule SR Level - Approved

<APPR> (Mon Jun 11 2012 21:01:04.8870)                             --> Match -- done rule applied

<APPR> (Mon Jun 11 2012 21:01:04.8880)      Starting processing of set fields operation

<APPR> (Mon Jun 11 2012 21:01:04.8890)                          For given set fields qualification no record matches from source form APR:SYS-Approval Definition

<APPR> (Mon Jun 11 2012 21:01:04.8890)                          Done processing of set fields operation -- no value retrieved so no set

<APPR> (Mon Jun 11 2012 21:01:04.8890)                          Process done rule SR Level - Rejected

<APPR> (Mon Jun 11 2012 21:01:04.8890)                             --> Failed -- done rule failed

<APPR> (Mon Jun 11 2012 21:01:04.8900)                          No assignment for master record defined for done processing

<APPR> (Mon Jun 11 2012 21:01:04.8900)                          Prepare notification for Approve

<APPR> (Mon Jun 11 2012 21:01:04.8940)                             Getting alternates for approver(s): master_user

<APPR> (Mon Jun 11 2012 21:01:04.8960)                                No alternates defined for this approver list

<APPR> (Mon Jun 11 2012 21:01:04.9090)                             Sent to master_user

 

 

7604 SP2 AR,ITSM and SRM(used stack installer)...windows/sql server.

 

is it is known issue????