4 Replies Latest reply: Jun 11, 2012 5:54 AM by Marco . RSS

Upgrade CMDB SP2 Remedy Foundation Site registration is found to be corrupted

Marco .

Hi all,

I try to upgrade cmdb to 7.6.04SP2 from 7.6.version, but installer failled with error.

 

In installer log I read:

 

.....................

(Jun 09 2012 01:57:48.961 PM +0200),INFO,com.bmc.install.product.atriumfoundation.task.AtriumFoundationDownGradeDetectionValidationTask,

  PROGRESS EVENT {Description=[Validating if any feature are of higher version],Progress=[0],Detail=[Validating if any feature are of higher version]}

(Jun 09 2012 01:57:48.961 PM +0200),INFO,com.bmc.install.builder.installanywhere.InstallationTaskAction,

  LOG EVENT {Description=[INFO],Detail=[Unable to localize [Validating if any feature are of higher version]]}

(Jun 09 2012 01:57:48.961 PM +0200),INFO,com.bmc.install.builder.installanywhere.InstallationTaskAction,

  LOG EVENT {Description=[INFO],Detail=[Unable to localize [Validating if any feature are of higher version]]}

(Jun 09 2012 01:57:48.961 PM +0200),INFO,com.bmc.install.product.atriumfoundation.task.AtriumFoundationDownGradeDetectionValidationTask,

  PROGRESS EVENT {Description=[Validating if any feature are of higher version],Progress=[50],Detail=[Validating if any feature are of higher version]}

(Jun 09 2012 01:57:48.976 PM +0200),INFO,com.bmc.install.builder.installanywhere.InstallationTaskAction,

  LOG EVENT {Description=[INFO],Detail=[Unable to localize [Validating if any feature are of higher version]]}

(Jun 09 2012 01:57:48.976 PM +0200),INFO,com.bmc.install.builder.installanywhere.InstallationTaskAction,

  LOG EVENT {Description=[INFO],Detail=[Unable to localize [Validating if any feature are of higher version]]}

(Jun 09 2012 01:57:48.976 PM +0200),INFO,com.bmc.install.product.atriumfoundation.task.AtriumFoundationDownGradeDetectionValidationTask,

  PROGRESS EVENT {Description=[Validating if any feature are of higher version],Progress=[100],Detail=[Validating if any feature are of higher version]}

(Jun 09 2012 01:57:48.976 PM +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

  LOG EVENT {Description=[SET PROPERTY VALIDATION_ERROR_RESULT],Detail=[Remedy Foundation Site registration is found to be corrupted. Please contact customer-support with the logs.;Remedy Foundation Company registration is found to be corrupted. Please contact customer-support with the logs.]}

(Jun 09 2012 01:57:48.976 PM +0200),INFO,com.bmc.install.product.atriumfoundation.task.AtriumFoundationDownGradeDetectionValidationTask,

  LOG EVENT {Description=[Validation error],Detail=[Remedy Foundation Site registration is found to be corrupted. Please contact customer-support with the logs.

Remedy Foundation Company registration is found to be corrupted. Please contact customer-support with the logs.]}

(Jun 09 2012 01:57:49.461 PM +0200),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,

  LOG EVENT {Description=[COMPLETED InstallationTask],Detail=[com.bmc.install.product.atriumfoundation.task.AtriumFoundationDownGradeDetectionValidationTask]}

(Jun 09 2012 01:57:49.461 PM +0200),INFO,com.bmc.install.builder.installanywhere.InstallationPanel,

  LOG EVENT {Description=[CREATED InstallationPanelDelegate],Detail=[com.bmc.install.product.atriumfoundation.ui.AtriumFoundationDowngradeDetectionValidationPanelDelegate]}

 

 

Have you idea???

 

Tnk

Marco