2 Replies Latest reply: Jun 7, 2012 10:10 AM by Jack NameToUpdate RSS

Navigation initial state - vertical navigation bar

Abhishek Sukumar

Hi Flks,


Is there an action or run process that will automatically expand a vertical navigation field upon window load?  The Navigation Initial state option does force a particular sub-items and its siblings to be visible, but then that option is underlined in the user tool.


To be clear on what I mean, if the current behavior of the nav bar is to display:


- Help Desk Cases

- Tools


Is there an action that will automatically expand the menu so users don't have to click on the headers to see:


- Help Desk Cases



- Tools

  Bulletin Board




ARS 7.1, ITSM 6.0