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1. Esclation priority
Aditya Kovur Jun 5, 2012 3:26 PM (in response to Emran NameToUpdate)1 of 1 people found this helpfulHi Emran,
Please change the Sort Order on your staging form in such a way that the down alert appears on top of the up alert when you search on your staging form.
This would mean that the escalation will process the down alert first and the the up alert.
The sort order for the staging form can be changed via
Form Properties--> Sort.
Let us know how it goes.
Regards,
Aditya K