2 Replies Latest reply: Jun 2, 2012 8:28 PM by Laurent Matheo RSS

Error while attaching Asset .

Dear all,

 

When we try to map asset  with people in asset form then we Unable to map asset.We got following Error

 

Error.bmp

 

So kindly let me know what is this error and how to fix it.

 

Regards:

Prashant.

  • 1. Error while attaching Asset .
    snehal mhaske

    Hi Prashant,

     

    Look at the following discussion,

     

    https://communities.bmc.com/communities/message/97921#97921

     

    Below is excerpt from above thread.

     

    The relationship endpoint instance does not exist. : Rel(clsId:BMC.CORE:BMC_DEPENDENCY instId: AG00215AF33B3889IWSgrKxpAAYhQB can't be created. The supplied L-hand datasetId doesn't match datasetId of endpoint inst. Supplied: BMC.ASSET L-hand instId: OI-7F2CF3EF52F14F7BBA7F86627223D22C datasetId: BMC.HWSW.S (ARERR 120040)

     

     

    would come when any of the Source CI or Destination CI Recon ID is null or incorrect... so before the recon id is generated if you try to push a record in dependency form to make a relation between these '2' CIs  you should experience this error...

     

     

    Regards,

    Snehal

  • 2. Error while attaching Asset .
    Laurent Matheo

    Is your people in CMDB? Check in CTM:People for this people if its reconciliation ID is not 0 (you can do a report).