Hi, SDE 10.2 was released yesterday. The release notes are available at the BMC Self Service site https://magickb.remedy.com/helpdesk/ or you can find the release notes by downloading the 10.2 product at the BMC Product Downloads site: http://www.bmc.com/available/epd.html.
Here are a few notable changes:
- SQL Reporting Services Integration
- Firefox for non-administrative staff
- Adjustable Maximum Attachment Size
- Support for right-to-left languages
- Ability to attach file before saving record in Self Service
... and many more.