Yes, you can use the best practice conversion utility to preserve your customization.
To preserve modified or user-created objects in applications installed on pre-7.6.04
AR System servers, use the Best Practice Conversion command-line utility to
convert the objects into overlays or custom objects before upgrading your
applications or server components to version 7.6.04.
For more information regarding how to use the utility please go through following PDF. It will help you a lot.
" BMC Remedy Action Request System 7.6.04 Preserving Object Customizations with Overlays "
Can you share the path where I can find this doc. Not able to find it in the prduct documentation for ARS 7.6.04.
Also, can this utility be used for preserving customizations of 6.3? The current scenario is client is working on 6.3 and need to move to 7.6.04 as 6.3 is no longer supported. 6.3 is highly customized, even the help desk form. we are building a new environmnet of 7.6.04 and planning to migrate the customizations of 6.3 to 7.6.04. is it possible through this utility?
Not sure about ARS 6.3 Customization. I can send you the document via email as I don't have it's link.
all current documentation can be found here:
Take a look under the Technical White Paper section, there are updated documents with relation to Service Pack 2.
There are also a number of discussion surounding the upgrade path for a 6.3 based server, please do a search to find the relevant information.