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1. Searchable fields on Incidents
Anne BrockJun 4, 2012 3:14 PM (in response to Shiva Nalla)
You can configure the fields to search in the Global Search administration area. Not sure how well date searching works; I haven't had much luck with it, but that could be me.
But instead of searching, I would probably recommend setting up a report instead, with date options in it, because usually you want to see "all incidents opened between Date A and Date B" or something like that.
Hope this helps.
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2. Re: Searchable fields on Incidents
Shiva Nalla Jun 5, 2012 12:53 AM (in response to Anne Brock)Thanks for your reply..
yeah..I got that .. I knew that it can be done by a report.. but I am trying to make a field searchable..
I already tried in Global Search Settings, but there we are specifying just the datasource we should want to search from when we type a search keyword. The fields we specify there are for the display fields to be displayed in the "global search" when some search criteria matches with that datasource. I hope I am right. Pls correct me if I am wrong.
Can u pls suggest on how to make a field searchable??
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3. Re: Searchable fields on Incidents
Anne BrockJun 5, 2012 9:16 AM (in response to Shiva Nalla)
I'm going to move this to the RemedyForce forum and see if we can get more help!
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4. Re: Searchable fields on Incidents
Steve Hanson Jun 5, 2012 2:15 PM (in response to Anne Brock)1 of 1 people found this helpfulAnother possibility, rather than a report, is to set up a Quickview with a prompt for date or date range.
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5. Re: Searchable fields on Incidents
Anne BrockJun 5, 2012 4:48 PM (in response to Steve Hanson)
1 of 1 people found this helpfulThat worked great! thanks for the idea. I built it with a prompt of "opened date =" and came up with data no problem!
Shiva, will that achieve your goal?
Anne
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6. Re: Searchable fields on Incidents
Shiva Nalla Jun 6, 2012 4:24 AM (in response to Anne Brock)Thanks for looking into this..
Yeah, quickview seems to be the best option, reports the other option.
Other option is I created a field "OpenedDate", a formula field that contains only the date portion of the actual "OpenedDate" datetime field. I added that field to the IncidentList View and I was able to apply GroupBy "Opened Date" for all the incidents.
I also used the quick view.That solves the purpose.
But, is there some way that we can make a field searchable on some object?
Still, the same question!!!