6 Replies Latest reply on Jun 6, 2012 4:24 AM by Shiva Nalla

    Searchable fields on Incidents

    Shiva Nalla May 31, 2012 2:21 AM

      In RemedyForce, What are the fields on Incident object based on which I can search the incidents?

       

      I am able to search them based on "description" and "incident number" as of now.

       

      How can we make other fields searchable fields on Incident form?

      For ex: I want to make OpenedDate as a searchable field.. Can we make that..If so,how can we do that?

       

      say suppose, i give 5/28/2012 as the search keyword, i should get all incidents created on that date?

        • 1. Searchable fields on Incidents
          Anne Brock
          Anne Brock Moderator Jun 4, 2012 3:14 PM (in response to Shiva Nalla)

          You can configure the fields to search in the Global Search administration area. Not sure how well date searching works; I haven't had much luck with it, but that could be me.

           

          But instead of searching, I would probably recommend setting up a report instead, with date options in it, because usually you want to see "all incidents opened between Date A and Date B" or something like that.

           

          Hope this helps.

          • 2. Re: Searchable fields on Incidents
            Shiva Nalla Jun 5, 2012 12:53 AM (in response to Anne Brock)

            Thanks for your reply..

             

            yeah..I got that .. I knew that it can be done by  a report.. but I am trying to make a field searchable..

             

            I already tried in Global Search Settings, but there we are specifying just the datasource we should want to search from when we type a search keyword. The fields we specify there are for the display fields to be displayed in the "global search" when some search criteria matches with that datasource. I hope I am right. Pls correct me if I am wrong.

             

            Can u pls suggest on how to make a field searchable??

            • 3. Re: Searchable fields on Incidents
              Anne Brock
              Anne Brock Moderator Jun 5, 2012 9:16 AM (in response to Shiva Nalla)

              I'm going to move this to the RemedyForce forum and see if we can get more help!

              • 4. Re: Searchable fields on Incidents
                Steve Hanson Jun 5, 2012 2:15 PM (in response to Anne Brock)

                Another possibility, rather than a report, is to set up a Quickview with a prompt for date or date range. 

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                • 5. Re: Searchable fields on Incidents
                  Anne Brock
                  Anne Brock Moderator Jun 5, 2012 4:48 PM (in response to Steve Hanson)

                  That worked great! thanks for the idea. I built it with a prompt of "opened date =" and came up with data no problem!

                   

                  Shiva, will that achieve your goal?

                   

                  Anne

                  1 of 1 people found this helpful
                  • 6. Re: Searchable fields on Incidents
                    Shiva Nalla Jun 6, 2012 4:24 AM (in response to Anne Brock)

                    Thanks for looking into this..

                     

                    Yeah, quickview seems to be the best option, reports the other option.

                     

                    Other option is I created a field "OpenedDate", a formula field that contains only the date portion of the actual "OpenedDate" datetime field. I added that field to the IncidentList View and I was able to apply GroupBy "Opened Date" for all the incidents.

                     

                    I also used the quick view.That solves the purpose.

                     

                    But, is there some way that we can make a field searchable on some object?

                    Still, the same question!!!