3 Replies Latest reply: May 30, 2012 1:43 AM by Misi Mladoniczky RSS

Step by Step Upgrade Path  from AR 6.3 to 7.x

Adnan NameToUpdate

Dear All,

 

Current we have the below listed scenario and as per this we done lot of customization on AR 6.3

 

OS = Windows Server 2003 (32 BIt)

DB = SQL SERVER 2005 (AR DB running as Compatibility Mode)

BMC Components = Helpdesk Solution

 

Questions:

               We want to upgrade the product with the customization from 6.3 to 7.6.0.4 (If possible please help me on the steps ) ?

               Is i can do the inplace upgrade from 6.X to release 7 version and than from 7 to 7.6 ?               

 

Regards & Thanks