3 Replies Latest reply: May 29, 2012 6:38 AM by Carl Wilson RSS

    We are facing latency Issue in Saturday and Sunday?How to remove it?

    Vikas Mishra

         We are facing latency Issue in Saturday and Sunday?How to remove it?

       

      Our application becomes slow on Saturday and Sunday.But it works fine on Weekdays.

      Could you please let me know what and how to check the why the application becomes slow on Saturday and Sunday.

        • 1. We are facing latency Issue in Saturday and Sunday?How to remove it?
          Kanumuri Taraka Prabhu

          Hi,

                 Please Check if any Escalations running on week days only.

           

          Thank You,

           

          Regards,

          Prabhu.

          • 2. We are facing latency Issue in Saturday and Sunday?How to remove it?
            Vikas Mishra

            hi,,I am getting the following in Escalation Log.I am unable to find the important information like Esclations or where are they used and what they do etc

             

            Please find below :-

             

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >               Process Step (536870969) = Start

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >      000000001380043

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >         0: Set Fields

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >               Process Step (536870969) = Start

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >      000000001380044

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >         0: Set Fields

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >               Process Step (536870969) = Start

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >      000000001380045

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >         0: Set Fields

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >               Process Step (536870969) = Start

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >      000000001380046

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >         0: Set Fields

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >               Process Step (536870969) = Start

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >      000000001380047

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >         0: Set Fields

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >               Process Step (536870969) = Start

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >      000000001380048

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >         0: Set Fields

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >               Process Step (536870969) = Start

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >      000000001380049

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >         0: Set Fields

            <ESCL> <TID: 0000000044> <RPC ID: 0000000002> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR                                 >               Process Step (536870969) = Start

            <ESCL> <TID: 0000000004> <RPC ID: 0000003409> <Queue: Admin     > <Client-RPC: 390620   > <USER: Remedy Application Service                   > /* Tue Mar 15 2011 10:07:13.7390 */Escalation Trace Log -- OFF

            <END OF LOG FILE>

            • 3. We are facing latency Issue in Saturday and Sunday?How to remove it?
              Carl Wilson

              Hi,
              I suggest you take some AR System training as most of your current questions are covered by the ARS based training along with most of them can be answered by using the AR System and ITSM guides.

               

              BMC have a great education path available to look at here:

               

              http://www.bmc.com/education/learning-paths/lp-ars.html

               

              Although we are here to help, this is not a training forum.

               

              Cheers

              Carl

               

              http://www.missingpiecessoftware.com/