2 Replies Latest reply: May 28, 2012 9:41 PM by Peter Moore RSS

    Can automatic email notification templates cc someone?

    Peter Moore

      Today I have been asked:

       

      "Is it possible for our automatic notices to CC a manager if the priority is High or Critical"?

       

      Here are the following scenarios we're trying to implement:

       

       

      1. If a work order priority is Medium or less, we assign it to the technician as per usual.
      2. If we have a work order with priority = High, we assign it to the same technician, but also "CC" the notofication email to the IT team leader.
      3. If we have a work order with priority = Critical, we assing it to the technician, but also "CC" both the IT team leader and the IS Manager

       

       

      I have looked through the config and can't see any option for it.

       

      Any advice or suggestions how this could be implemented would be greatly appreciated.

       

      Regards

       

      Peter