2 Replies Latest reply: May 28, 2012 9:41 PM by Peter Moore RSS

Can automatic email notification templates cc someone?

Peter Moore

Today I have been asked:


"Is it possible for our automatic notices to CC a manager if the priority is High or Critical"?


Here are the following scenarios we're trying to implement:



  1. If a work order priority is Medium or less, we assign it to the technician as per usual.
  2. If we have a work order with priority = High, we assign it to the same technician, but also "CC" the notofication email to the IT team leader.
  3. If we have a work order with priority = Critical, we assing it to the technician, but also "CC" both the IT team leader and the IS Manager



I have looked through the config and can't see any option for it.


Any advice or suggestions how this could be implemented would be greatly appreciated.