2 Replies Latest reply: May 28, 2012 9:41 PM by Peter Moore RSS

Can automatic email notification templates cc someone?

Peter Moore

Today I have been asked:

 

"Is it possible for our automatic notices to CC a manager if the priority is High or Critical"?

 

Here are the following scenarios we're trying to implement:

 

 

  1. If a work order priority is Medium or less, we assign it to the technician as per usual.
  2. If we have a work order with priority = High, we assign it to the same technician, but also "CC" the notofication email to the IT team leader.
  3. If we have a work order with priority = Critical, we assing it to the technician, but also "CC" both the IT team leader and the IS Manager

 

 

I have looked through the config and can't see any option for it.

 

Any advice or suggestions how this could be implemented would be greatly appreciated.

 

Regards

 

Peter