2 Replies Latest reply: May 27, 2012 2:07 AM by Sylvain YVON RSS

AR servers terminates & restarts - ARERROR log

Ravindra Babu Gudimallam

Dear All, Please suugest.

 

Sat May 26 18:14:14 2012  390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 18:14:14 2012    

   Timestamp: 1338045255.4190

   Thread Id: 3608

   Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

   ServerName: helpdesk7

   Database: SQL -- Oracle

   Hardware: Intel Pentium

   OS: Windows Server 2003

   RPC Id: 9173

   RPC Call: 63

   RPC Queue: 390600

   Client: User gudimallam from Developer Studio (protocol 14) at IP address 10.13.16.76

   Form:

   Logging On:

   Code: c0000005

   Operation: read

   Access Addr: 00000000

   Stack Begin:

      Addr: 0076AEF0

      Addr: 322E3031

   Stack End

 

 

Sat May 26 18:14:14 2012  390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 18:14:14 2012     0xc0000005

Sat May 26 18:14:14 2012  390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)

Sat May 26 18:15:35 2012 : Action Request System(R) Server Version 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400

(c) Copyright 1991-2009 BMC Software, Inc.

Sat May 26 18:40:08 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 18:40:08 2012    

   Timestamp: 1338046808.5170

   Thread Id: 3116

   Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

   ServerName: helpdesk7

   Database: SQL -- Oracle

   Hardware: Intel Pentium

   OS: Windows Server 2003

   RPC Id: 31086

   RPC Call: 121 (XMLGE)

   RPC Queue: 390620

   Client: User WorkListApprover from Webservice (protocol 14) at IP address 10.32.71.72

   Logging On:

   Code: c0000005

   Operation: write

   Access Addr: 0020C59C

   Stack Begin:

      Addr: 00853438

      Addr: 0051DE4F

      Addr: 0052C44B

      Addr: 4FC0F958

   Stack End

 

 

Sat May 26 18:40:08 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 18:40:08 2012     0xc0000005

Sat May 26 18:40:08 2012  390620 : AR System server terminated -- fatal error encountered (ARNOTE 21)

Sat May 26 18:45:33 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 18:45:33 2012    

   Timestamp: 1338047133.9580

   Thread Id: 4040

   Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

   ServerName: helpdesk7

   Database: SQL -- Oracle

   Hardware: Intel Pentium

   OS: Windows Server 2003

   RPC Id: 33245

   RPC Call: 121 (XMLGE)

   RPC Queue: 390620

   Client: User WorkListApprover from Webservice (protocol 14) at IP address 10.32.71.72

   Logging On:

   Code: c0000005

   Operation: write

   Access Addr: 0020C59C

   Stack Begin:

      Addr: 00853438

      Addr: 0051DE4F

      Addr: 0052C44B

      Addr: 4FC0FA9D

   Stack End

 

 

Sat May 26 18:45:33 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 18:45:33 2012     0xc0000005

Sat May 26 18:45:33 2012  390620 : AR System server terminated -- fatal error encountered (ARNOTE 21)

Sat May 26 18:46:05 2012  390600 : Malloc failed on server (ARERR 300)

Sat May 26 18:46:05 2012     CopyCache

Sat May 26 18:46:05 2012  390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)

Sat May 26 18:46:06 2012 : Action Request System(R) Server Version 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400

(c) Copyright 1991-2009 BMC Software, Inc.

Sat May 26 18:47:20 2012  Dispatch : Cannot establish a network connection to the AR System server (ss-jhd-arapp-1 : RPC: Miscellaneous tli error - System error (Connection refused))  ARERR - 90

Sat May 26 18:57:51 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 18:57:51 2012    

   Timestamp: 1338047872.1710

   Thread Id: 5312

   Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

   ServerName: helpdesk7

   Database: SQL -- Oracle

   Hardware: Intel Pentium

   OS: Windows Server 2003

   RPC Id: 10320

   RPC Call: 121 (XMLGE)

   RPC Queue: 390620

   Client: User WorkListApprover from Webservice (protocol 14) at IP address 10.32.71.72

   Logging On:

   Code: c0000005

   Operation: write

   Access Addr: 0020C59C

   Stack Begin:

      Addr: 00853438

      Addr: 0051DE4F

      Addr: 0052C44B

      Addr: 4FC0FD80

   Stack End

 

 

Sat May 26 18:57:51 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 18:57:51 2012     0xc0000005

Sat May 26 18:57:51 2012  390620 : AR System server terminated -- fatal error encountered (ARNOTE 21)

Sat May 26 19:05:26 2012  390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 19:05:26 2012    

   Timestamp: 1338048327.2390

   Thread Id: 5696

   Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

   ServerName: helpdesk7

   Database: SQL -- Oracle

   Hardware: Intel Pentium

   OS: Windows Server 2003

   RPC Id: 12966

   RPC Call: 39

   RPC Queue: 390600

   Client: User gudimallam from Developer Studio (protocol 14) at IP address 10.13.16.76

   Form:

   Logging On:

   Code: c0000005

   Operation: read

   Access Addr: 00000000

   Stack Begin:

      Addr: 0076AE91

      Addr: 322E3031

   Stack End

 

 

Sat May 26 19:05:26 2012  390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 19:05:26 2012     0xc0000005

Sat May 26 19:05:26 2012  390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)

Sat May 26 19:06:23 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 19:06:23 2012    

   Timestamp: 1338048384.7400

   Thread Id: 5368

   Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

   ServerName: helpdesk7

   Database: SQL -- Oracle

   Hardware: Intel Pentium

   OS: Windows Server 2003

   RPC Id: 13057

   RPC Call: 121 (XMLGE)

   RPC Queue: 390620

   Client: User WorkListApprover from Webservice (protocol 14) at IP address 10.32.71.72

   Logging On:

   Code: c0000005

   Operation: write

   Access Addr: 0020C59C

   Stack Begin:

      Addr: 00853438

      Addr: 0051DE4F

      Addr: 0052C44B

      Addr: 4FC0FF80

   Stack End

 

 

Sat May 26 19:06:23 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

Sat May 26 19:06:23 2012     0xc0000005

Sat May 26 19:06:23 2012  390620 : AR System server terminated -- fatal error encountered (ARNOTE 21)

Sat May 26 19:07:49 2012 : Action Request System(R) Server Version 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400

(c) Copyright 1991-2009 BMC Software, Inc.

  • 1. Re: AR servers terminates & restarts - ARERROR log
    Ashwanth Padmanaban

    one of the severe error which i can see from the above logs is

     

    Malloc failed on server (ARERR 300)

    Insufficient server memory for running this process.

    The system encountered an error during a call to allocate space. The failure occurred on the server

    during processing of a call from the client. In general, this error occurs when too many processes

    are running or when some processes have grown to occupy most or all available memory on the

    server. Recover the memory by shutting down unneeded processes or by restarting processes that

    have been running for a while.

     

    You are running out of Memory in your server, so how much RAM do you have? and what other processes are running along with ARS??

     

    check which process is consuming more memory or what operation you are performing in ARS that is leading to this error...and try to kill it and restart the ARS.

  • 2. AR servers terminates & restarts - ARERROR log
    Sylvain YVON

    Hi Ravindra,

     

    You could try and give more information on the context but I bet you are on production cache mode activated and you're doing some changes (we can see DevStudio in the logs) and not enough RAM. Try switching to development cache mode.

     

    Sylvain