2 Replies Latest reply: May 27, 2012 2:07 AM by Sylvain YVON RSS

    AR servers terminates & restarts - ARERROR log

    Ravindra Babu Gudimallam

      Dear All, Please suugest.

       

      Sat May 26 18:14:14 2012  390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 18:14:14 2012    

         Timestamp: 1338045255.4190

         Thread Id: 3608

         Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

         ServerName: helpdesk7

         Database: SQL -- Oracle

         Hardware: Intel Pentium

         OS: Windows Server 2003

         RPC Id: 9173

         RPC Call: 63

         RPC Queue: 390600

         Client: User gudimallam from Developer Studio (protocol 14) at IP address 10.13.16.76

         Form:

         Logging On:

         Code: c0000005

         Operation: read

         Access Addr: 00000000

         Stack Begin:

            Addr: 0076AEF0

            Addr: 322E3031

         Stack End

       

       

      Sat May 26 18:14:14 2012  390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 18:14:14 2012     0xc0000005

      Sat May 26 18:14:14 2012  390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)

      Sat May 26 18:15:35 2012 : Action Request System(R) Server Version 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400

      (c) Copyright 1991-2009 BMC Software, Inc.

      Sat May 26 18:40:08 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 18:40:08 2012    

         Timestamp: 1338046808.5170

         Thread Id: 3116

         Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

         ServerName: helpdesk7

         Database: SQL -- Oracle

         Hardware: Intel Pentium

         OS: Windows Server 2003

         RPC Id: 31086

         RPC Call: 121 (XMLGE)

         RPC Queue: 390620

         Client: User WorkListApprover from Webservice (protocol 14) at IP address 10.32.71.72

         Logging On:

         Code: c0000005

         Operation: write

         Access Addr: 0020C59C

         Stack Begin:

            Addr: 00853438

            Addr: 0051DE4F

            Addr: 0052C44B

            Addr: 4FC0F958

         Stack End

       

       

      Sat May 26 18:40:08 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 18:40:08 2012     0xc0000005

      Sat May 26 18:40:08 2012  390620 : AR System server terminated -- fatal error encountered (ARNOTE 21)

      Sat May 26 18:45:33 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 18:45:33 2012    

         Timestamp: 1338047133.9580

         Thread Id: 4040

         Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

         ServerName: helpdesk7

         Database: SQL -- Oracle

         Hardware: Intel Pentium

         OS: Windows Server 2003

         RPC Id: 33245

         RPC Call: 121 (XMLGE)

         RPC Queue: 390620

         Client: User WorkListApprover from Webservice (protocol 14) at IP address 10.32.71.72

         Logging On:

         Code: c0000005

         Operation: write

         Access Addr: 0020C59C

         Stack Begin:

            Addr: 00853438

            Addr: 0051DE4F

            Addr: 0052C44B

            Addr: 4FC0FA9D

         Stack End

       

       

      Sat May 26 18:45:33 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 18:45:33 2012     0xc0000005

      Sat May 26 18:45:33 2012  390620 : AR System server terminated -- fatal error encountered (ARNOTE 21)

      Sat May 26 18:46:05 2012  390600 : Malloc failed on server (ARERR 300)

      Sat May 26 18:46:05 2012     CopyCache

      Sat May 26 18:46:05 2012  390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)

      Sat May 26 18:46:06 2012 : Action Request System(R) Server Version 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400

      (c) Copyright 1991-2009 BMC Software, Inc.

      Sat May 26 18:47:20 2012  Dispatch : Cannot establish a network connection to the AR System server (ss-jhd-arapp-1 : RPC: Miscellaneous tli error - System error (Connection refused))  ARERR - 90

      Sat May 26 18:57:51 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 18:57:51 2012    

         Timestamp: 1338047872.1710

         Thread Id: 5312

         Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

         ServerName: helpdesk7

         Database: SQL -- Oracle

         Hardware: Intel Pentium

         OS: Windows Server 2003

         RPC Id: 10320

         RPC Call: 121 (XMLGE)

         RPC Queue: 390620

         Client: User WorkListApprover from Webservice (protocol 14) at IP address 10.32.71.72

         Logging On:

         Code: c0000005

         Operation: write

         Access Addr: 0020C59C

         Stack Begin:

            Addr: 00853438

            Addr: 0051DE4F

            Addr: 0052C44B

            Addr: 4FC0FD80

         Stack End

       

       

      Sat May 26 18:57:51 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 18:57:51 2012     0xc0000005

      Sat May 26 18:57:51 2012  390620 : AR System server terminated -- fatal error encountered (ARNOTE 21)

      Sat May 26 19:05:26 2012  390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 19:05:26 2012    

         Timestamp: 1338048327.2390

         Thread Id: 5696

         Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

         ServerName: helpdesk7

         Database: SQL -- Oracle

         Hardware: Intel Pentium

         OS: Windows Server 2003

         RPC Id: 12966

         RPC Call: 39

         RPC Queue: 390600

         Client: User gudimallam from Developer Studio (protocol 14) at IP address 10.13.16.76

         Form:

         Logging On:

         Code: c0000005

         Operation: read

         Access Addr: 00000000

         Stack Begin:

            Addr: 0076AE91

            Addr: 322E3031

         Stack End

       

       

      Sat May 26 19:05:26 2012  390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 19:05:26 2012     0xc0000005

      Sat May 26 19:05:26 2012  390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)

      Sat May 26 19:06:23 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 19:06:23 2012    

         Timestamp: 1338048384.7400

         Thread Id: 5368

         Version: 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400 Oct 17 2011 14:56:33

         ServerName: helpdesk7

         Database: SQL -- Oracle

         Hardware: Intel Pentium

         OS: Windows Server 2003

         RPC Id: 13057

         RPC Call: 121 (XMLGE)

         RPC Queue: 390620

         Client: User WorkListApprover from Webservice (protocol 14) at IP address 10.32.71.72

         Logging On:

         Code: c0000005

         Operation: write

         Access Addr: 0020C59C

         Stack Begin:

            Addr: 00853438

            Addr: 0051DE4F

            Addr: 0052C44B

            Addr: 4FC0FF80

         Stack End

       

       

      Sat May 26 19:06:23 2012  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Sat May 26 19:06:23 2012     0xc0000005

      Sat May 26 19:06:23 2012  390620 : AR System server terminated -- fatal error encountered (ARNOTE 21)

      Sat May 26 19:07:49 2012 : Action Request System(R) Server Version 7.5.00 Patch 007 RTLW_10/17/11_392339_auditfix 201009261400

      (c) Copyright 1991-2009 BMC Software, Inc.

        • 1. Re: AR servers terminates & restarts - ARERROR log
          Ashwanth Padmanaban

          one of the severe error which i can see from the above logs is

           

          Malloc failed on server (ARERR 300)

          Insufficient server memory for running this process.

          The system encountered an error during a call to allocate space. The failure occurred on the server

          during processing of a call from the client. In general, this error occurs when too many processes

          are running or when some processes have grown to occupy most or all available memory on the

          server. Recover the memory by shutting down unneeded processes or by restarting processes that

          have been running for a while.

           

          You are running out of Memory in your server, so how much RAM do you have? and what other processes are running along with ARS??

           

          check which process is consuming more memory or what operation you are performing in ARS that is leading to this error...and try to kill it and restart the ARS.

          • 2. AR servers terminates & restarts - ARERROR log
            Sylvain YVON

            Hi Ravindra,

             

            You could try and give more information on the context but I bet you are on production cache mode activated and you're doing some changes (we can see DevStudio in the logs) and not enough RAM. Try switching to development cache mode.

             

            Sylvain