7 Replies Latest reply on May 25, 2012 2:25 PM by Anne Brock

    Remedyforce customization

    Ezra Wise
    Ezra Wise May 24, 2012 9:29 AM

      If I want to add custom fields to the Task object, is the correct way to do this to add the new fields to the Task object through SF Setup and then modify the VF pages to expose those fields?  Also, please let me know if there are alternatives.

       

      Thanks,

      --Ezra

        • 1. Remedyforce customization
          Anne Brock
          Anne Brock Moderator May 24, 2012 3:52 PM (in response to Ezra Wise)

          I don't believe you'll be able to have custom fields show up on the VF page for tasks. If you look at application settings/custom fields, we only have incidents and change requests on the drop down. Someone else may know of a way to do it, but the standard way won't work.

           

          Have you upgraded to the spring release yet? We are using standard forms with the spring release (out in the last week or two) and with them, you can add fields to Task form and put them where you need them.

           

          Anne

          • 2. Re: Remedyforce customization
            Ezra Wise
            Ezra Wise May 24, 2012 5:03 PM (in response to Anne Brock)

            Thank you, Anne.  I'll review the Spring update.  I just registered for a RF trial this week, but I'm not sure whether or not it contains the latest update.

             

            Regards,

            --Ezra

            • 3. Re: Remedyforce customization
              Anne Brock
              Anne Brock Moderator May 25, 2012 9:50 AM (in response to Ezra Wise)

              If you are interested - we did a webinar yesterday using the spring release; it was recorded and will show up on this page hopefully in the next few days

              http://www.bmc.com/events/on-demand

               

              Um - I should admit I did the webinar, but I'm not trying to boost my viewings or anything; it's just the first recording I know of with the spring release. It's not out there yet, but hopefully soon!

               

              We do live webinars on RemedyForce every other Thursday; the schedule is at

              http://www.bmc.com/events/webinarhttp://www.bmc.com/events/webina

               

              The next one is June 7th.

               

              Anne

              • 4. Re: Remedyforce customization
                Ezra Wise
                Ezra Wise May 25, 2012 10:50 AM (in response to Anne Brock)

                Ah, that makes sense.  I looked all over yesterday, but couldn't figure out how to update to the Spring release.

                 

                Does your webinar cover adding custom fields to standard objects, such as Tasks (and not just Incidents and Changes)?  If so, then I'll happily bump up your views by at least 1!

                 

                Thanks again,

                --Ezra

                • 5. Re: Remedyforce customization
                  Anne Brock
                  Anne Brock Moderator May 25, 2012 12:31 PM (in response to Ezra Wise)

                  If you have purchased RemedyForce, I believe support can upgrade you - I'm not sure how it happens post-sale. If you are still using trial version, probably easiest to pull a new trial version if you haven't done too much in your current version.

                   

                  I didn't cover adding fields; sorry! It was more general than that.  But once you are on the spring version - go to setup; create objects; open up the task form; add a custom field (follow the wizard prompts). When it's done, go to task/page layouts Remedyforce 2.0 page; find your field; if you don't like where it is you can move it... you'll see it the next time you go into the task standard page!

                   

                  Anne

                  • 6. Re: Remedyforce customization
                    Ezra Wise
                    Ezra Wise May 25, 2012 12:39 PM (in response to Anne Brock)

                    Awesome, exactly like I hoped it would work!  Thank you for the great info, Anne, and I'll keep my eye out for the new release.  Is there an official release date?

                     

                     

                    --Ezra

                    • 7. Re: Remedyforce customization
                      Anne Brock
                      Anne Brock Moderator May 25, 2012 2:25 PM (in response to Ezra Wise)

                      Release date was May 18th!! it's out!  I assume trial orgs have been updated, haven't tried pulling one.

                       

                      Anne