3 Replies Latest reply: May 23, 2012 4:13 PM by David J. Easter RSS

what is the difference between archiving (or audting) and DSO?

ABHILASH NIKOSE

what is the difference between archiving (or audting) and DSO?

  • 1. what is the difference between archiving (or audting) and DSO?
    Andrew Bowyer

    Hello,

    The features archiving and auditing are different.... assuming you have researched a little here?...

    The product DSO may help with archiving if you are doing something over and above the product archiving feature.

    Andrew

  • 3. Re: what is the difference between archiving (or audting) and DSO?
    David J. Easter

    Archiving: The archive feature of AR System provides a convenient way to periodically store data (not definitions) from a form to an archive form; this reduces the amount of data accessed during searches on the main form thus improving system performance. 

    (page 534 of Form and Application Objects Guide)

     

    Auditing:  Through auditing, you can keep track of changes to data in any form (except

    display-only forms). If you have at least one field configured for auditing on a form, data in a main form can be recorded in an audit form or log form when any of the following actions occur:

    • A new entry is created on the form.
    • An entry is deleted on the form.
    • Any audit field on the form is modified.
    • Data is merged into a form.

    (page 544 of Form and Application Objects Guide)

     

    DSO: Distributed Server Option (DSO) enables you to transfer requests between servers and to keep copies of a request synchronized across multiple servers, even if those servers are geographically dispersed.

     

    DSO has many uses, including these:

    • Transferring requests to the location where they are processed
    • Transferring requests between regions in a customer support environment that operates 24 hours a day, 7 days a week
    • Creating a distributed knowledge base so that problem-solving information is accessible from any location
    • Archiving old requests

    (Page 14 of BMC Remedy Distributed Server Option Guide)

     

    Thanks,

    --------------

    David J. Easter

    Product Line Manager, AR System

    BSM &Atrium Solutions Mgmt
    BMC Software, Inc.