3 Replies Latest reply: May 23, 2012 4:13 PM by David J. Easter RSS

    what is the difference between archiving (or audting) and DSO?

    ABHILASH NIKOSE

      what is the difference between archiving (or audting) and DSO?

        • 1. what is the difference between archiving (or audting) and DSO?
          Andrew Bowyer

          Hello,

          The features archiving and auditing are different.... assuming you have researched a little here?...

          The product DSO may help with archiving if you are doing something over and above the product archiving feature.

          Andrew

          • 3. Re: what is the difference between archiving (or audting) and DSO?
            David J. Easter

            Archiving: The archive feature of AR System provides a convenient way to periodically store data (not definitions) from a form to an archive form; this reduces the amount of data accessed during searches on the main form thus improving system performance. 

            (page 534 of Form and Application Objects Guide)

             

            Auditing:  Through auditing, you can keep track of changes to data in any form (except

            display-only forms). If you have at least one field configured for auditing on a form, data in a main form can be recorded in an audit form or log form when any of the following actions occur:

            • A new entry is created on the form.
            • An entry is deleted on the form.
            • Any audit field on the form is modified.
            • Data is merged into a form.

            (page 544 of Form and Application Objects Guide)

             

            DSO: Distributed Server Option (DSO) enables you to transfer requests between servers and to keep copies of a request synchronized across multiple servers, even if those servers are geographically dispersed.

             

            DSO has many uses, including these:

            • Transferring requests to the location where they are processed
            • Transferring requests between regions in a customer support environment that operates 24 hours a day, 7 days a week
            • Creating a distributed knowledge base so that problem-solving information is accessible from any location
            • Archiving old requests

            (Page 14 of BMC Remedy Distributed Server Option Guide)

             

            Thanks,

            --------------

            David J. Easter

            Product Line Manager, AR System

            BSM &Atrium Solutions Mgmt
            BMC Software, Inc.