0 Replies Latest reply: May 17, 2012 8:53 AM by robert.tite RSS

Amend standard notifications

robert.tite

Hello

I would like to amend the standard notification email text generated from Remedy on demand e.g. Incident receipt confirmation / submitted and also 'status has been updated to completed' sent to non support user so to include department contact details etc.  Is there a user guide / further information for this?

 

Thanks