2 Replies Latest reply on May 23, 2012 5:22 AM by Smita Ithape

    Approval Rule for Change Coordinator or Change Manager on a change

    Julien Boisserie



      After reading lot of posts about approval process and the Remedy Approval Guide, I would like to know how I can implement a rule for the approval of the Change manager identified on a change for the Review phase.


      I don't want to create individual mapping approval, but a generic rule where the change manager of a change have to approuve the change in Review approval for example.


      I didn't find a solution using the approval mapping form.


      I've try the inherent group, but it still creates a list of approvers that belong to the change manager group  ...


      Do I need to modify the process rule ?


      "ITSM 7.6.04 SP2"


      Thank's for your help