2 Replies Latest reply: May 23, 2012 5:22 AM by Smita Ithape RSS

Approval Rule for Change Coordinator or Change Manager on a change




After reading lot of posts about approval process and the Remedy Approval Guide, I would like to know how I can implement a rule for the approval of the Change manager identified on a change for the Review phase.


I don't want to create individual mapping approval, but a generic rule where the change manager of a change have to approuve the change in Review approval for example.


I didn't find a solution using the approval mapping form.


I've try the inherent group, but it still creates a list of approvers that belong to the change manager group  ...


Do I need to modify the process rule ?


"ITSM 7.6.04 SP2"


Thank's for your help