10 Replies Latest reply: Apr 8, 2013 1:14 PM by Laurent Matheo RSS

Characters problems in Portuguese ITSM 7.6.04 SP2 installation.

Wagner Chagas

Hi,

 

I had a problem after install Portuguese ITSM 7.6.04 SP2 I verified that menus, reports, messages and others components are characters problems, these problems happen only in Portuguese interface.

 

comm1.png

In Portuguese, characters like "ç, ~, ´, ` and ^" are very common, in ITSM application all of them been replaced by others characters.

 

For example:

 

In the first case, it should show "Gerenciamento de Mudança", but the character "ç" was changed to others characters.The same not occurs in ARS. In image above (Aplicações) "Applications" bar is correct.

 

Environment Details:

BMC Remedy ARS/ITSM SERVER:

•    SO: Windows Server 2008

•    BMC Remedy ARS: 7.6.04 SP2

•    BMC Remedy ITSM: 7.6.04 SP2

BMC Remedy DB SERVER:

•    SO: Windows Server 2008

•    MS SQL Server: 2008

BMC Remedy Mid-Tier:

•    SO: Windows Server 2008

•    BMC Remedy ARS Mid-Tier: 7.6.04 SP2

Client:

•    SO: Microsoft Windows XP

•    Browser: Firefox 10, IE 9

 

Best Regads

 

Wagner Chagas