I am facing issue with attachment in KB article in RKM 7.1.
An attached file in the knowledge base opens or saves as a ZIP file.
If a file with a four digit extension, example DOCX, XLSX, PPTX, etc, is attached to a KB article then the file cannot be open from the KB.
When you click on Save or Open the KB treats the file as a ZIP file. So it tries to extract the file. After saving the file when trying to open it tries to extract the file.
If I save the file to an older version so it has a 3 digit extension like .doc, .xls, or ppt, then I can open it properly. It has to do with the 4 digit extensions.
Please suggest me if any solution is possible.
We had the same issue when we went to Office 2010 and the docx file extentions. We found that we had to configure TomCat server to reconize the 4 digit file extentions. Before that they all came up as zip files with nothing in them.
Thanks alot Brad Rongitsch for your help. Now its working fine.
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