2 Replies Latest reply: May 21, 2012 1:10 PM by APS NameToUpdate RSS

    Issue with attachment in KB article in RKM

    APS NameToUpdate

      Hi All,

       

      I am facing issue with attachment in KB article in RKM 7.1.

      An attached file in the knowledge base opens or saves as a ZIP file.

      If a file with a four digit extension, example DOCX, XLSX, PPTX, etc, is attached to a KB article then the file cannot be open from the KB.

      When you click on Save or Open the KB treats the file as a ZIP file. So it tries to extract the file.  After saving the file when trying to open it tries to extract the file.

      If I save the file to an older version so it has a 3 digit extension like .doc, .xls, or ppt, then I can open it properly.  It has to do with the 4 digit extensions.

       

      Please suggest me if any solution is possible.

       

      Thanks,

      Ajay Vats

      cam_aps211@yahoo.com