7 Replies Latest reply: May 17, 2012 7:43 AM by Cris Coffey RSS

    User profile information - how to refresh from Active Directory?

    Peter Moore

      We have imported our user information from AD.

       

      Recently we have cleaned up a lot of descriptive information about staff, but the changes are not reflected in Trackit.

       

      Is there a process we can use to update/refresh this information?

       

      I assume deleting and re-importing would have an impact on existing work orders.

       

      Also: Can we provide optional filters to the LDAP query to exclude users, contacts we don't want in Track-it?

       

      Any help or suggestions woud be greatly appreciated.

       

      Thanks

       

      Peter