4 Replies Latest reply: May 15, 2012 7:22 PM by abrock RSS

Mass Assignment of Remedy on Demand Incidnets

Travis Murray

When looking at the incident console in Remedy on Demand it shows a list of incidnets which have been assigned to the support groups which i'm a member of.

 

I wouldlike to know if it's possible to group these incidents together and assign them to my personal queue without having to do them individually.

 

thanks