1 Reply Latest reply on May 14, 2012 11:58 PM by Sachin NameToUpdate

    Notification from Remedy

    Cliff Jefferson

      I am seeing notificataions coming from Remedy with the from name CHG:ChangeAPDetailSignature. I am not seeing the notification setup in my SYS:Notification Messages form. I am running ITSM Remedy 7.5.


      Can anyone help me with where this notification is coming from?




        • 1. Notification from Remedy

          Hello Cliff,


          These approval notifications are not genenated by ITSM notification engine.Hence, you will not find any notification messages configured in SYS:Notification Messages form.

          These are approval engine notifications.

          CHG:ChangeAPDetailSignature is a three way join form between CHG:InfrastructureChange and AP:Detail and AP:Signature forms.

          You can check the configured notifications for approval process on change form via approval administration console.

          The approval notifications are genenrated by run time filters for corresponding approval process.

          Approval engine uses AR server API's to create filters run time after notifications are configured for approval process.These approval notifications filters start with AP:Notify xxx naming convention.

          Also, you can turn on server side filter  logs to check these notifications filters.