4 Replies Latest reply: May 15, 2012 7:22 PM by Anne Brock RSS

    Mass Assignment of Remedy on Demand Incidnets

    Travis Murray

      When looking at the incident console in Remedy on Demand it shows a list of incidnets which have been assigned to the support groups which i'm a member of.

       

      I wouldlike to know if it's possible to group these incidents together and assign them to my personal queue without having to do them individually.

       

      thanks