10 Replies Latest reply: May 14, 2012 4:54 AM by Prabhat Handoo RSS

BBNA service is failing because of Tomcat

Prabhat Handoo

We are having an issue here where Microsoft patches were installed on a BBNA 8.1.02 server and since then we cant login to the BBNA console. While trying to do so, we get an error- 404 the requested resource () is not available.

 

BBNAservices start with 'LifecycleException', and when we try to access BBNA url itgives 404 error in the browser. The BBNA service is failing at tomcat start.  Any suggestoons that I could try?

 

Also, I am thinking to take a backup of the database and reinstall BBNA. I would like to know the data that I can lose out if I do so.

 

Thanks

Prabhat