13 Replies Latest reply: May 18, 2012 4:52 AM by Vipin NameToUpdate RSS

Unable to see hardware information

Vipin NameToUpdate

Hi,

 

I am not able to see hardware information in a solaris box. And also when im click on the hardware information tab then my GUI is stuck.

 

 

 

Vipin Tripathi

  • 1. Unable to see hardware information
    Prabhat Handoo

    What version of BL is this? Is the issue happening only for the h/w information? Can you browse the servers and run agentinfo against this?

     

    What is the agent version on the solaris box? Can you send rscd.log from the problematic server?

  • 2. Unable to see hardware information
    Prabhat Handoo

    Also, I see an internal KB article:

     

    Problem

    No results for: Live View ->Logical Storage Devices (on Solaris)


    Issue Summary: No results for: Live View ->Logical Storage Devices (on Solaris)

     

     

     

    Solution

    PROBLEM
    Live->Hardware Information->Hardware->Storage Devices->Logical Storage Devices is empty on Solaris Global Zone.

     

    CAUSE
    The SysInfo utility which is packaged and distributed with the RSCD Agent to collect the data under the Hardware Information section reports this as a Known Issue:

     

    Class Hardware Issues
    Hardware data not reported on Solaris in a Zone/Container
    Hardware class data is not reported when SysInfo™ is run inside of a Solaris Container/Zone. This is due to Solaris not providing access to the required data. Numerous Solaris commands like prtdiag(1M) also have the same issue.

     

    Reference: http://www.magnicomp.com/products/sysinfo/8/doc/ReleaseNotes/html/ch05.html#IssueClassHardware

     

    RESOLUTION
    None Available

     

    I see that you opened ISS03848217 with BMC customer support. Is this issue related to ISS03848217 ?

  • 3. Unable to see hardware information
    Vipin NameToUpdate

    Hi,

     

    Agent Release   : 8.0.11.1107

    Hostname        : SDCDBSRV09

    Operating System: SunOS 5.10

    User Permissions: 0/0 (root/root)

    Security        : Protocol=5, Encryption=TLS1

    Host ID         : 83FA90FD

    # of Processors : 30

    License Status  : Licensed for NSH/CM

     

    And BL version--8.0

     

    This issue is occur only in H/W information.

     

     

    Vipin tripathi

  • 4. Unable to see hardware information
    Prabhat Handoo

    Please see the KB article and I believe the issue no that I referred, you were given a solution. Hasn't either of the solutions helped you?

  • 5. Unable to see hardware information
    Vipin NameToUpdate

    that solution not related my issue.....

  • 6. Unable to see hardware information
    Prabhat Handoo

    If I understand correctly, clicking on hardware information hangs the console and it doesnt come up with any information. Correct me if I am wrong here. Do it this way:

     

    on the SDCDBSRV09 server, via ssh, run the command: /opt/bmc/BladeLogic/8.0/NSH/nativetool/bin/sysinfo

    and send the o/p

     

    Once done, then from the appserver, run

    nexec SDCDBSRV09 /opt/bmc/BladeLogic/8.0/NSH/nativetool/bin/sysinfo

     

    And send the o/p.

  • 7. Unable to see hardware information
    Vipin NameToUpdate

    Hi,

     

    Plz find below output

     

    root@SDCDBSRV09 # /opt/bmc/BladeLogic/8.0/NSH/nativetool/bin/sysinfo

    >>> You are running a free 30-day DEMO version of our sysinfo product.

    *** Your DEMO license expires in 29 days on Thu Jun 07 10:31:54 2012 ***

    >>> Please obtain a permanent license or cease using this program

    >>> within 29 days.  Licenses may be obtained from

    >>>    http://www.MagniComp.com/sysinfo/

  • 8. Unable to see hardware information
    Prabhat Handoo

    I wonder why are you getting the "You are running a free 30-day DEMO version of our sysinfo product" error.

     

    Can you try nexec SDCDBSRV09 /opt/bmc/BladeLogic/8.0/NSH/nativetool/bin/sysinfo from the appserver and paste the results?

  • 9. Unable to see hardware information
    Vipin NameToUpdate

       Plese find below logs.

     

    #nexec 10.8.60.79 /opt/bmc/BladeLogic/8.0/NSH/nativetool/bin/sysinfoappname | Application Name | SysInfo

    appversion | Application Version | 8.0 H69

    appurl | Application Product URL | http://www.MagniComp.com/sysinfo

    appvendor | Application Vendor | MagniComp

    appvendorurl | Application Vendor URL | http://www.MagniComp.com

    encversion | Encoding Versions | 1,2

    createtime | Creation Time | Fri May 11 11:12:36 2012 IST

    createtimenum | Creation Time Numeric Value | 1336714956

    sourcehost | Host data is from | SDCDBSRV09

    general |  | hostname | Host Name | SDCDBSRV09

    general |  | hostaliases | Host Aliases | SDCDBSRV09.ibs.ril.com

    general |  | hostaddrs | Host Address(es) | 10.8.60.79

    general |  | hostid | Host ID | 83fa90fd

    general |  | serial | System Serial Number | Sun Microsystems, Inc Sun Microsystems, Inc SUNW,Sun-Blade-T6320

     

     

     

     

     

    Vipin Tripathi

  • 10. Unable to see hardware information
    Prabhat Handoo

    Send the rscd.log from the target server at the time when issue was reproduced.

  • 11. Unable to see hardware information
    Vipin NameToUpdate

    plz find the RSCD log below....

     

     

    fb7b72af29167865cd80 0000000001 05/08/12 19:05:10.228 INFO     rscd -  SDCDBSRV09 25474 -1/-1 (???): ???: FIPS already enabled

    730eeb398d49e90ef06f 0000000002 05/08/12 19:06:10.280 WARN     rscd -  10.8.62.97 25503 -1/-1 (???): ???: TLS setup failed for

    agent: _net_bind_finish_ssl failed.  Exiting and terminating connection.

    00458c92c396cdac75b0 0000000003 05/08/12 19:06:10.281 WARN     rscd -  10.8.62.97 25504 -1/-1 (???): ???: TLS setup failed for

    agent: _net_bind_finish_ssl failed.  Exiting and terminating connection.

    37a4352b3983dfee1186 0000000004 05/08/12 19:06:34.009 INFO     rscd -  10.8.62.97 25508 60001/60001 (Bladelogic): agentinfo: a

    gentinfo 10.8.60.79

    840137c744ccd8781e2d 0000000005 05/08/12 19:07:09.814 INFO     rscd -  10.8.62.97 25509 0/0 (Bladelogic): agentinfo: agentinfo

    10.8.60.79

    64d5bc89f98720380eff 0000000006 05/08/12 19:07:25.517 INFO     rscd -  10.8.62.97 25510 0/0 (Bladelogic): putlic: autolic

    b59431454adb8696a45c 0000000007 05/08/12 19:07:27.100 INFO     rscd -  10.8.62.97 25511 0/0 (Bladelogic): putlic: autolic

    178bfa630f95663da275 0000000008 05/08/12 19:07:32.188 INFO     rscd -  10.8.62.97 25512 0/0 (Bladelogic): agentinfo: agentinfo

    10.8.60.79

    d055bb1ac80ad56198ff 0000000009 05/10/12 11:18:02.329 INFO     rscd -  SDCDBSRV09 3462 -1/-1 (???): ???: Initializing plugin

    9b85d3e56809203a3e60 0000000010 05/10/12 11:18:02.329 INFO     rscd -  SDCDBSRV09 3462 -1/-1 (???): ???: Initializing plugin

    756f7379e698db5247cc 0000000011 05/10/12 11:18:02.365 WARN     rscd -  SDCDBSRV09 3462 -1/-1 (???): ???: "/etc/rc3.d/S99EIS-DV

    Dtag" is not a symlink or a hard link - ignoring

    7eda36f0dece262fa8b5 0000000012 05/11/12 11:12:34.630 INFO     rscd -  10.8.62.97 8205 0/0 (Bladelogic): nexec: nexec 10.8.60.

    79 /opt/bmc/BladeLogic/8.0/NSH/nativetool/bin/sysinfo

    d61a0ca3047845a2e009 0000000013 05/11/12 11:12:34.640 INFO1    rscd -  10.8.62.97 8205 0/0 (Bladelogic): nexec: > 01010 Execut

    e remote command: /opt/bmc/BladeLogic/8.0/NSH/nativetool/bin/sysinfo

  • 12. Unable to see hardware information
    Prabhat Handoo

    Vipin,

    I think this is a problem with sysinfo on the target server. But I see the following error

    TLS setup failed for

    agent: _net_bind_finish_ssl failed.  Exiting and terminating connection

     

     

    I want to rule out the possibilty of this causing an issue. Can you paste the contents of the secure file from the problematic target server?

  • 13. Unable to see hardware information
    Vipin NameToUpdate

    rscd:port=4750:protocol=5:tls_mode=encryption_only:encryption=tls

    default:port=4750:protocol=5:tls_mode=encryption_only:encryption=tls

     

     

    Vipin Tripathi