2 Replies Latest reply: May 7, 2012 1:23 AM by Bart Vrakking RSS

Best way to patch and reboot a CLM environment

Bart Vrakking

hey

 

Does anyone know if there is a document/best practice/procedure to security patch and reboot (sequence) the complete CLM environment ?

 

For now i'm stopping the bmc related services in following order:

 

Enterprise AR
Cloud DB
Platform
Mid Tiers
Web
BBNA
BBSA
File/Pxe/TFtp
BAO

 

Patch  the servers, reboot and start the bmc related services in reverse order again.

 

Cheers,

 

Bart

  • 1. Best way to patch and reboot a CLM environment
    Ahmad Ramzi Jamjoom

    Hello Bart,

     

    We had a BMC PS team on site to implement CLM and they documented the below best practice to restart services and reboot CLM VMs:

    • Services Overview and Starting Scripts

      1. BMC Remedy AR System (clm-itsm)

    /opt/bmc/ARSystem/bin/arsystem { start | stop | restart }

    1. BMC Cloud AR (clm-cloudar)

    /opt/bmc/ARSystem/bin/arsystem { start | stop | restart }

    1. BMC Atrium Orchestrator (clm-ao)

    /opt/bmc/ao-platform/cdp/bin/server.sh ( start | stop )

    1. BMC BladeLogic Server Automation (clm-bbsa)

    /etc/init.d/blappserv { start | stop | restart }

    1. BMC Remedy AR System Mid Tier (clm-midtier)

    /opt/apache/tomcat6.0/bin/shutdown.sh

    /opt/apache/tomcat6.0/bin/startup.sh

    1. BMC Atrium Web Services (clm-atriumws)

    /opt/bmc/AtriumWebRegistry/shared/tomcat/bin/shutdown.sh

    /opt/bmc/AtriumWebRegistry/shared/tomcat/bin/startup.sh

    1. BMC BladeLogic Network Automation computers (clm-bbna)

    /etc/init.d/enatomcat { start | stop | restart }

    1. BMC Cloud Platform Manager (OSGi) (clm-platform)

    /etc/init.d/bmccsm start | stop

    1. BMC BladeLogic Preboot Execution Environment (PXE) (clm-pxe)

    /etc/init.d/blpxe start | stop

    /etc/init.d/bltftp start | stop

    /etc/init.d/blappserv start | stop

     

    • Powering on BMC Software Products VM’s

    Power on the VMs running the BMC Software products in the sequence listed below.

    Note:  You must power on the VMs in the sequence listed below.  Some of these pre-configured VMs require started applications before they can be powered on.  Following the sequence as shown starts the required applications in the required order.

     

    1. BMC Remedy AR System (clm-itsm)
    2. BMC Cloud AR (clm-cloudar)
    3. BMC Atrium Orchestrator (clm-ao)
    4. BMC BladeLogic Server Automation (clm-bbsa)
    5. BMC Remedy AR System Mid Tier (clm-midtier)
    6. BMC Atrium Web Services (clm-atriumws)
    7. BMC BladeLogic Network Automation computers (clm-bbna)
    8. BMC Cloud Platform Manager (OSGi) (clm-platform)
    9. BMC Bladelogic Preboot Execution Environment (PXE) (clm-pxe)

    To shutdown the servers/services, follow the reverse order of the above list.

     

    Regards,

    Jamjoom

  • 2. Best way to patch and reboot a CLM environment
    Bart Vrakking

    Hello JamJoom,

     

    Thanks for the helpfull answer, although i forget to tell that the complete CLM environment is build on a Windows 2008 platform.

     

    cheers,

     

    Bart