5 Replies Latest reply on Jul 17, 2013 2:25 AM by Shraddha K

    Customization while upgrading

    Ravindra Babu Gudimallam

      Dear All,

       

      Currently our system is below

       

      ARS 7.5 Patch 007

      ITSM 7.5.patch 001 

       

      Now we are planning to upgrade to 7.6 SP2 . System have customization.

       

      Could you please let me know the below

       

      1. Can I directly run the binaries on the system  ( after taking database backup)

      2. What about customizations?

       

      Please help

       

      Thanks & regards

      RAvindra