5 Replies Latest reply on Jul 17, 2013 2:25 AM by Shraddha K

    Customization while upgrading

    Ravindra Babu Gudimallam

      Dear All,


      Currently our system is below


      ARS 7.5 Patch 007

      ITSM 7.5.patch 001 


      Now we are planning to upgrade to 7.6 SP2 . System have customization.


      Could you please let me know the below


      1. Can I directly run the binaries on the system  ( after taking database backup)

      2. What about customizations?


      Please help


      Thanks & regards