5 Replies Latest reply on May 4, 2012 1:28 PM by Anne Brock

    Service*+ and CI field creation

      Hi,

       

      While creating a INC the Service*+ and CI field are mandatory for the creation of the Incidents. How do we map the service and CI field to the Incident.

       

      In case if you have any specific document explaining on the terms and steps kindly share.

       

      Thanks

      Kalai