5 Replies Latest reply: May 4, 2012 1:28 PM by Anne Brock RSS

    Service*+ and CI field creation

    KALAIVANI NameToUpdate



      While creating a INC the Service*+ and CI field are mandatory for the creation of the Incidents. How do we map the service and CI field to the Incident.


      In case if you have any specific document explaining on the terms and steps kindly share.