Do you see any records gets stuck in Application Pending form?
If yes then you can restart approval server and try use case again.
I checked in application pending form there is no record.
I am facing issue while approver rejects a ticket and user reopens that ticket, status goes to waiting approval but
approvals are not goes to any approver
Hope able to clear my issue
We are facing the same issue. Did you get any solution?
We have opened a ticket with BMC and waiting for helpful reply.
still we are facing this issue.
I suggest you to turn on server side filters logs to check that why the filters on SRM:Request is not firing which trigger "Add-Sig" command to generate approval signature after service request goes to waiting for approval status.