14 Replies Latest reply on May 4, 2012 1:54 AM by Ashwanth Padmanaban

    Floating licenses being treated as read-only

    Maneesh Damodaran

      Hi All

       

      I have a strange problem, our Incident Management module opens up in read-onlymode. We checked the licenses, they haven't expired yet. As soon asclick on incident management module entry link from home page, we getthe following error:

       

      No free application user floating write license tokens are available.Currently accessing the application form in read-only mode.License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN9862)

       

      I havent made any changes or any setting recently and it was working fine till the day....suddenly it started throwing this error.

       

      And when I entered the IM window and try to update issues getting below error

       

      ARERR [8932] You do not have write license

      ARERR [330] You do not have write access to field :  Status*

       

      ARERR [8932] You do not have write license

      ARERR [330] You do not have write access to field :  z1G Reopen Incident

       

      ARERR [8932] You do not have write license

      ARERR [330] You do not have write access to field :  z1G_Global_HPD_DataSetID    etc.................

       

      we have enought floating license and its life time too...

       

      but when I assigne fixed license (both remedy and IM) then only people are able to work.

       

      Version is 7.0

       

      Pls help