14 Replies Latest reply: May 4, 2012 1:54 AM by Ashwanth Padmanaban RSS

    Floating licenses being treated as read-only

    Maneesh Damodaran

      Hi All

       

      I have a strange problem, our Incident Management module opens up in read-onlymode. We checked the licenses, they haven't expired yet. As soon asclick on incident management module entry link from home page, we getthe following error:

       

      No free application user floating write license tokens are available.Currently accessing the application form in read-only mode.License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN9862)

       

      I havent made any changes or any setting recently and it was working fine till the day....suddenly it started throwing this error.

       

      And when I entered the IM window and try to update issues getting below error

       

      ARERR [8932] You do not have write license

      ARERR [330] You do not have write access to field :  Status*

       

      ARERR [8932] You do not have write license

      ARERR [330] You do not have write access to field :  z1G Reopen Incident

       

      ARERR [8932] You do not have write license

      ARERR [330] You do not have write access to field :  z1G_Global_HPD_DataSetID    etc.................

       

      we have enought floating license and its life time too...

       

      but when I assigne fixed license (both remedy and IM) then only people are able to work.

       

      Version is 7.0

       

      Pls help

        • 1. Floating licenses being treated as read-only
          Martin Crothall

          Does the user also have a Fixed or Floating AR System User license?

           

          Is this the same for all users?

           

          You can use the Application License Review in the AR System Admin Console to check that users have licenses assigned.

           

          Martin

          • 2. Floating licenses being treated as read-only
            Maneesh Damodaran

            Yes this issue for all users who are having floating license

             

            when am checking the license usage the license type shown as Read(Floating) as below

             

            error.JPG

            • 3. Floating licenses being treated as read-only
              Martin Crothall

              Hi,

               

              Your image shows the AR System (Floating) User licences rather than application (Incident Management) - do you have enough of these configured in the AR System Admin  - Add or Remove Licenses console?

               

              Martin

              • 4. Floating licenses being treated as read-only
                Umesh Sonar

                Hi

                Please check the available floating license.

                the above scenario occurs after all floating licenses are in use.

                 

                thanks

                US

                • 5. Floating licenses being treated as read-only
                  Ashwanth Padmanaban

                  if you have enough AR Floating License, pls check do you have valid Incident Management Application License and valid Incident Management User Floating License....check these two once...i think the later one is making problem for u...application user floating...increase the numbers and try again

                  • 6. Floating licenses being treated as read-only
                    Carl Wilson

                    Hi,

                    as everyone has mentioned, the error message clearly explains the issue:

                     

                    No free application user floating write license tokens are available.Currently accessing the application form in read-only mode.License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN9862).

                     

                    This means that the system has allocated all available BMC Incident Mgmt User Floating Licenses (Write tokens) in the pool.  Remembering here that you can allocate more than the number of installed Floating licenses to Users, but if more than the number of Users vs licenses log in at the same time, the additional Users will be allocated a Read license until another User releases the "Write" token.

                     

                    Cheers

                    Carl

                     

                    http://www.missingpiecessoftware.com/

                    • 7. Floating licenses being treated as read-only
                      Maneesh Damodaran

                      Hi All

                       

                      Thanks for your reply

                       

                      but..we have 8 floating license with us and its assigned to 10 members,at a time there will only maximum 3-5 people will access remedy using flocating license,

                       

                      and all the license that we have are lifetime licenses....

                      • 8. Floating licenses being treated as read-only
                        Carl Wilson

                        Hi,

                        what is a "Lifetime" license?

                         

                        If a user has not correctly logged out of the system when using a Floating license, the system will not release the license back into the license pool until the timeout is met - this is something to note when using Floating licenses and had been discussed here before. 

                        This means although you say that only 3-4 users are accessing Remedy at the same time, if these 3-4 user do not release the licenses correctly (i.e. logout correctly), then any other users that connect will consume the remaining free licenses until the timeout occurs.  So the system will believe that there are more users connected than actually possibly could be. 

                         

                        You may need to adjust your timeout values to release the licenses more promptly for this type of situation.

                         

                        As mentioned, you can check this in the license console to see how many users the system "believes" is consuming the allocated licenses.  This will give you an indication of what is occurring.

                         

                        Other discussion surrounding Floating license also offer other tips on how to best manage these scenarios.

                         

                        Cheers

                        Carl

                         

                        Cheers

                        Carl

                         

                        http://www.missingpiecessoftware.com/

                        • 9. Floating licenses being treated as read-only
                          Maneesh Damodaran

                          Hi Carl

                           

                          What  I meant with Lifetime was,there is no expiry date for those license.(means license are still active)

                           

                          I removed the floating license of 10 member and give one license to the first person(got message like out of 8 license 1 i assigned ....) but that person also getting the same error.

                           

                          and also when I am checking the license console no one is usinh floating license ,

                           

                           

                          Thanks

                           

                          Maneesh Dg

                          • 10. Floating licenses being treated as read-only
                            Carl Wilson

                            Hi,

                            there are 2 parts to license allocation, one at the AR level and one at the Application level. 

                            The error you have posted indicates this is occuring at the Application level, but you have not stated what kind of AR license they have. 

                            This will also be taken into consideration when allocating a "Write" token for use.

                             

                            Have you looked at what licenses are being allocated for both AR User and Application when this occurs?

                             

                            What different combinations have you tested and validated against? i.e. Fixed AR User and Floating Application, Floating AR User and Floating Application, Floating AR User and Fixed Application ...

                             

                            The Floating license understanding can be complex at time as it is not just based on a single license when accessing the Applications.  You need to check to see what is allocated at the time of the error which will give you an indication of what the system is allocating and not allowing.

                             

                            Cheers

                            Carl

                             

                            http://www.missingpiecessoftware.com/

                            • 11. Floating licenses being treated as read-only
                              Maneesh Damodaran

                              Hi Carl

                               

                              I have 10 floating license with me for AR System, and I have tested all the combintation like Fixed with floating,Floating with Fixed etc...but only the Fixed with Fixed combination is working.

                              • 12. Floating licenses being treated as read-only
                                Maneesh Damodaran

                                even i check with our vendor also...but they are also not able to find out the reason for this and as BMC is  not supporting 7.0 version they are unable to raise this issue with BMC

                                • 13. Floating licenses being treated as read-only
                                  Maneesh Damodaran

                                  Hi

                                   

                                  can anyone pls help me

                                  • 14. Floating licenses being treated as read-only
                                    Ashwanth Padmanaban

                                    go to ARSystem Administration Console--->License Review--->select the category as 'Application' and release all the Users from the system(you can also release the Server Licenses as well).

                                     

                                    And make sure that you have enough 'Application User Floating License' and 'Application User Fixed License' in the Add/Remove Licenses for the Incident Management corresponding to the number of users concurrently would be accessing the system.

                                     

                                    Wait for sometime, flush the midtier and browser cache and start testing the combination of AR Fixed + APP Fixed, AR Float + APP Float, AR Fixed+ App Float ....

                                     

                                    as mentioned over here there is a timeout setting when the user is idle for sometime then the token would be grabbed from them and assigned to the pool check on that as well.