5 Replies Latest reply on May 1, 2012 11:15 AM by Jacque Donald

    Tracking Question

    David Bunton

      I have been tasked with creatting an automated process to track when an Help Desk staff member touches(edits or routes) a work order.  My thought is to create a field called "HDS Processed".  I would then like to create an excalation or Java Script that would populate that field with the name of the help desk team member who is editing the work order.


      The reason is, we have over 200 Technicians processing about 65,000 work orders every year and management would like to know how many of these are touched by HDS staff


      I believe a Javascript could/would work I am just not sure how to grab the current technician information (who is working on the request).  Also I would like the field to be hidden as it will only be used for reporting purposes.  Can Javascript write to a field that is hidden??



      Thank You