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You can enable the log file and see what is generating the error.
I would recommend to looking at the following area:
1. How the Requester info is entered. As there are workflow to populate support org and group. Manual input may result in error.
2. The Submitter's Application Permission, and support group roles. Such as Problem Submitter, Problem User, Problem Manager.
The log should always narrow it down.
Workflow input Requestor info and he can update ticket but can't create...
our arerrlog doesn't seem to update real time?
Is there a log configuration you can set?
I checked log files in server information but nothing much to configure.
I have the same issue and have done everything, aside from deleting the user and starting over. Did you ever find a solution?
I think it turns out that there was two users with same name and one with middle intial and not with the other.
We discovered that the user did not have a default workgroup setup. For whatever reason, when migrated from test to prod a default workgroup was not checked. Once the default workgroup was established, the user could create a problem with no errors.