4 Replies Latest reply: Apr 27, 2012 7:58 AM by Hiteshkumar Thanki RSS

Does anyone know why Broadcast is now turned on everytime an Incident ticket is saved?

Sara Drew


We recently load SP1 to our 7.6.04 ITSM suite and I noticed that every time an Incident ticket gets saved, the Broadcast becomes bold an says New Broadcast, yet there is no new broadcast.  Our analyst find this very annoying.  Does anyone know why this is happening?  Is there a setting turned on accidently?  Is this some new feature that came with SP1? 

 

Thanks