6 Replies Latest reply: May 8, 2012 10:27 AM by Mark Moran RSS

Decription Field Of Incident From E-mail All Messed Up\Spaces Removed

Mark Moran

Hi all,

For the past few days now some (not all) Incidents created form e-mails have the description field all messed up (see below). It seems the spaces have all been removed and anywhere there is an apostrophe it's being replaced with '’'.

 

Has anyone seen this before? It does not seem to matter whether the incoming e-mail is in HTML format or in plain text as it happens for both. I had thought an e-mail with a RE: or FW: in the subject line could possibly be causing it but that is not the case as people have forwarded e-mails in and they appear in the description field as they went in. I can see the e-mails coming into the SDE mailbox and there is nothing unusual or differnt about any of them.

 

There have been no changed made on either the DB or the application server and it's going on a few dasy now.

 

Thanks,

M

Incident #

50990

Opened

4/23/2012 2:10:00 PM

Client

NOBIERNE - Nuala O'Beirne

Phone

Email

receptio@lgma.ie

Company

Local Government Management Agency

Department

Category

Urgency

MEDIUM

Assigned Staff

-

Assigned Group

KMC

Description

FW: Web enquiry
  From: cocianain@gmail.com [mailto:cocianain@gmail.com] Sent: 20 April 2012 16:44To: info; LGMSBSubject: Web enquiry Firstname:CormacSurname:Ó CianáinEmail:cocianain@gmail.comPhone No:Address:41A Mount Carmel Road, Goatstown, Dublin 14 Comments:Hi There, I was having an issue trying to find out if I was on the register or not. I confirmed with the Local authority office for Dun Laoighre (Dundrum office) and they confirmed I am actually on the register. It appears that www.checktheregister.ie is unable to take letters [a-z],[A-Z]for the house number and you can't search if you use a fada in your name. Can this please be fixed? Using Firefox Browser 11.0 Regards and Thanks, Cormac Ó Cianáin  
From: SMTP:{RECEPTIO@lgma.ie}RECEPTIO@lgma.ie

Incident #

50990

Opened

4/23/2012 2:10:00 PM

Client

NOBIERNE - Nuala O'Beirne

Phone

Email

receptio@lgma.ie

Company

Local Government Management Agency

Department

Category

Urgency

MEDIUM

Assigned Staff

-

Assigned Group

KMC

Description

FW: Web enquiry
  From: cocianain@gmail.com [mailto:cocianain@gmail.com] Sent: 20 April 2012 16:44To: info; LGMSBSubject: Web enquiry Firstname:CormacSurname:Ó CianáinEmail:cocianain@gmail.comPhone No:Address:41A Mount Carmel Road, Goatstown, Dublin 14 Comments:Hi There, I was having an issue trying to find out if I was on the register or not. I confirmed with the Local authority office for Dun Laoighre (Dundrum office) and they confirmed I am actually on the register. It appears that www.checktheregister.ie is unable to take letters [a-z],[A-Z]for the house number and you can't search if you use a fada in your name. Can this please be fixed? Using Firefox Browser 11.0 Regards and Thanks, Cormac Ó Cianáin  
From: SMTP:{RECEPTIO@lgma.ie}RECEPTIO@lgma.ie

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