1 Reply Latest reply: Apr 25, 2012 3:03 AM by Jim Wilson RSS

Reported Source Custom values not available in Analytics

Rob Cvetkovski

Hello All,

 

I encountered this issue today. We added values to the Reported Source menu in Dev Studio.

I noticed today that the entries were not added to the SYS:Reported Source form.

 

Anyway, when we do a report in Analytics and use the Reported Source field, none of the Custom values show up.

It only displays the out-of-box values - even though when we query Remedy we can see tickets created against the custom values.

 

Is there something missing here? Do entries in the Reported Source menu need to be added to the SYS:Reported Source form as well?

 

Thanks

Rob