2 Replies Latest reply: Apr 19, 2012 9:44 AM by abrock RSS

merge 2 incidents

christian.kamp@questback.com

Hi guys,

 

not sure if I am in the right forum.

 

Question:

 

Can I merge 2 incidents?

 

Example:

 

I have a customer who opens a ticket in RemedyForce and sends nearly the same request again later. Can I merge these 2 incidents somehow?

 

Thanks

 

Christian