9 Replies Latest reply on Feb 7, 2014 1:49 PM by Laurent Matheo

    Linux Stack Installer (ITSM 7.6.04) fails

      Good day all,


      When I try the stack installer, I am unable to use the SID to install (can do tnsping with the SID and everything seems fine with Oracle SQL Developer). When I use the SID, and click next, I get the following error:

      "Invalid database instance"

      When I use the "Oracle Service Name", the installer runs and creates the "ARAdmin" user, but fails with the error:

      (Apr 16 2012 07:01:25.601 PM +0300),SEVERE,com.bmc.install.product.bsm.arsuitekit.tasks.ARServerOracleManageDatabaseTask,

        LOG EVENT {Description=[Error while exporting the tablespace],Detail=[Failed to import the tablespace[Import: Release - Production on Mon Apr 16 19:01:25 2012

      Copyright (c) 1982, 2009, Oracle and/or its affiliates.  All rights reserved.

      IMP-00058: ORACLE error 12154 encountered

      ORA-12154: TNS:could not resolve the connect identifier specified

      IMP-00000: Import terminated unsuccessfully



      Could someone shed some light why the installer would not accept the SID (even though I can connect to it using other applications) but accept the Oracle Service Name, create the user, but fail once the import start?


      Thanking you in advance