1 Reply Latest reply: Apr 17, 2012 3:10 AM by Wallace Roets RSS

Linux Stack Installer (ITSM 7.6.04) fails

Wallace Roets

Good day all,


When I try the stack installer, I am unable to use the SID to install (can do tnsping with the SID and everything seems fine with Oracle SQL Developer). When I use the SID, and click next, I get the following error:

"Invalid database instance"

When I use the "Oracle Service Name", the installer runs and creates the "ARAdmin" user, but fails with the error:

(Apr 16 2012 07:01:25.601 PM +0300),SEVERE,com.bmc.install.product.bsm.arsuitekit.tasks.ARServerOracleManageDatabaseTask,

  LOG EVENT {Description=[Error while exporting the tablespace],Detail=[Failed to import the tablespace[Import: Release - Production on Mon Apr 16 19:01:25 2012

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IMP-00058: ORACLE error 12154 encountered

ORA-12154: TNS:could not resolve the connect identifier specified

IMP-00000: Import terminated unsuccessfully



Could someone shed some light why the installer would accept the credentials, create the user, but fail once the import start?


Thanking you in advance