8 Replies Latest reply: Apr 23, 2012 2:47 PM by Rahul Priyadarshy RSS

    Error While Installing IBRSD 7.2

    Rahul Priyadarshy

      Hi All,

       

      We need to integrate BEM with Incident Managenent.We are using IBSRD Plugin to achieve this.We are getting error while installing the IBSRD plugin on AR Server.

       

      AR Server-7.6.03

      IBRSD-7.2

      AIX-5.3

       

      AR server , CMDB , AIE is all woking fine on the server.

       

      Error is below->

      Extracing Bundled JRE.WC: :Invalid Wide Character.

      Error calculating the uncomprssed size of bundled JRE or It is Corrupt . Installation of Bundled JRE failed.

       

      We have also checked the installer .Sh files and above error is coming at the time of firing one of the WC command while calulating the size.

       

      Can anyone help me on this.

       

      Regards

      Rahul P

      
      
      
      
        • 1. Error While Installing IBRSD 7.2
          Rahul Priyadarshy

          hi

           

          just to add.we have one KB on support site for same issue-KA295252.We tried steps written in the KA too,

          but same error.

           

          Regards

          Rahul P

          • 2. Error While Installing IBRSD 7.2
            Shweta Goyal

            Hi Rahul,

             

            I believe you would have tried setting the LC_CTYPE=C and then run the installer on the same session.

            If yes, then crosscheck if the variable has been set by env command.

            If still this doesn't resolves the issue then send us the complete log file from tmp.

             

            Thanks,

            Shweta

            • 3. Error While Installing IBRSD 7.2
              Anil Sogam

              Please do the following:

               

              1. Set LC_TYPE value using below commands:

               

                   set LC_CTYPE=C

                   export LC_CTYPE=C

               

              2. Verify LC_TYPE is listed in environment:

               

                  env|grep LC

               

              3. Run the installer

               

              • 4. Error While Installing IBRSD 7.2
                Rahul Priyadarshy

                Hi Shweta,

                 

                We tried again it failed. We are getting the same error.

                LC_TYPE env variable is set.

                 

                I am pasting the Install Log here-->

                 

                Log file created by MultiPlatform installer @Tue Apr 10 08:05:39 CDT 2012

                INSTALLER_PATH=/home/aradmin/IBRSD7.2/./IBRSD_ARSAix

                Checking the environment variables specifed in the JVM files to find the JVM...

                No JVM can  be found using the shell environment variable. Searching JVM will continue with Path Hints specified in the JVM Files...

                jvm files not specified. Searching a JVM can not be performed.

                Extracting bundled JRE...

                checking disk space on the parition /tmp/IBRSD_ARSINSTALL_LOG/istemp1036424101080539 for /tmp/IBRSD_ARSINSTALL_LOG/istemp1036424101080539/aix-1.5.bin

                86277 512 bytes disk blocks required.

                3201312 512 bytes disk blocks  available on the partition /tmp/IBRSD_ARSINSTALL_LOG/istemp1036424101080539

                Disk space check on the parition /tmp/IBRSD_ARSINSTALL_LOG/istemp1036424101080539 succeeded.

                checking disk space on the parition /tmp/IBRSD_ARSINSTALL_LOG/istemp1036424101080539 for /tmp/IBRSD_ARSINSTALL_LOG/istemp1036424101080539/aix-1.5.bin

                Error calculating the uncompressed size of bundled JRE or it is corrupt. Installation of bundled JRE failed.

                 

                Any furthur help will be appreciated..

                 

                Regards

                Rahul P

                • 5. Error While Installing IBRSD 7.2
                  Shweta Goyal

                  Hi Rahul,

                   

                  You need to open a support ticket if this is not working.

                   

                  Thanks,

                  Shweta

                  • 6. Error While Installing IBRSD 7.2
                    Anil Sogam

                    Please try below steps:

                     

                    Specify different temp directory for the installer (the default temp directory may have some issues while extracting JRE, e.g. not enough disk space). To specify different temp directory, run installer with below command options

                     

                    ./<IBRSD setup> -is:tempdir /usr/tmp

                     

                    This will extract the installer files to /usr/tmp (you can specify any other directory, which has enough space).

                     

                     

                    If the problem still persists then you may use JRE installed separately on the system instead of bundled JRE. To use the system JRE run installer with below command options.

                     

                    ./<IBRSD setup> -is:tempdir /usr/tmp -is:javahome /usr/java

                     

                    This will launch the installer using system JRE from /usr/java (Please specify the appropriate JAVAHOME where JRE is available, and make sure the JRE version is 1.5 or above)

                    • 7. Error While Installing IBRSD 7.2
                      Rahul Priyadarshy

                      Hi Anil

                       

                      We have tried all permutations for tmp file path and Java path but no luck. We have alreday opend a ticket with BMC Support and they have escalated to their L3. Will keep posted

                       

                      Rahul P

                      • 8. Error While Installing IBRSD 7.2
                        Rahul Priyadarshy

                        Hi All,

                         

                        We were able to install it after BMC support suggested to try many thngs and lastly one of it wored. Installation done wityh below improvisation.

                         

                        (1)   Extract binary file byusing this below command

                        ./IBRSD_ARSAix.bin -is: extract

                        This will create a new tempfolder and will have 4 files in that

                        bash-3.00$ cd istemp1126504102115034

                        bash-3.00$ ls

                        JVMNotFound.txt Verify.jar       aix-1.5.bin      setup.jar

                        (2)   Now Run the installer bygiving below commands (/ITSM/software/istemp1126504102115034)

                        bash-3.00$ java -cp setup.jar run –console

                         

                        Note-this command went into hang state when ran with GUI mode, sowe went for console mode installation

                         

                        Most of the ARX was not imported with this Installation, so manually do it.

                         

                        Regards

                        Rahul P