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1. Asset Status – Lost or Stolen
Jon HallApr 3, 2012 4:13 AM (in response to Brian Miller)
Brian,
I have seen this query come up before and it's something that certainly warrants consideration.Where I've seen this done, customers have done several things: Either report on the incident ticket associated with the asset, capturing the fact that it has been stolen, or extend the list of status reasons (which I guess one might call a small customization).
Has anyone else out there seen similar/alternative approaches?
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2. Asset Status – Lost or Stolen
Brian Miller Apr 3, 2012 8:06 PM (in response to Jon Hall)I believe it is much easier to query on standard Status* and Status Reason field entries than free text in Work Info or Additional Information for reporting. How difficult/time consuming of a customization is that?
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3. Asset Status – Lost or Stolen
Sydney Dent Apr 12, 2012 11:36 AM (in response to Brian Miller)1 of 1 people found this helpfulCreating a new status would be a major customization. You would have to add the new status to *Status and Z1_Status and update the corresponding workflow. You would probably also have to update Status transition mappings and filters.
Update the Status Reason field and adding a value may prove to be less work. You still have to update the two fields/menus and their supproting workflow. But there is less dependent workflow.