4 Replies Latest reply: Apr 3, 2012 4:19 AM by Pramod Devkate RSS

Assign incident with specific Category to another group after 30 min.

Robert Cremers

Can anyone help me with the following issue.


I want to reassign a ticket from specified group (e.g. ServiceDesk')  to another group (e.g. Operations) that is open for 30 minutes and has 'DCTM' as Category.


Any suggestions?


Thanks in Advanced.